Customer Ratings & Reviews

great way to have piece of mind nothing will break and you will lose money on your item bought. I recommend everyone get Protection because Geek Squad is very knowledgable,

When I bought my Hisense - 55" Class H9G TV. I bought the 5 year warranty. It broke 4.5 years later. I took to the Geek Squad. They said it couldn't be repaired. I got all my money and put towards my dream TV LG OLED, So, I bought another. Highly recommend it. It was worth every penny.

I am so glad that I bought the Geek Squad 5 year protection plan! I've had a few issues with the device and the Geek Squad has always stepped up to the plate and hit it out of the park.

Geek service stepped up and handled my screen protector installation and there quilty of service is amazing .b

If you are going to buy any Electronics from Best Buy always get the insurance 5 years insurance is the best I have a TV to break down on me and I thought about it and I remember I had the warranty thinking that they wouldn't help me gave them a call and they helped me out and just two days with a brand new TV yes this is worth it

Excellent service, professional and very transparent.

Great Service has Solved Problems. and transferred data from old PC to my new one

I always trusted the geek squad to do repairs and answer a bunch of my questions they always been there for me and the family great job and installing our washer and dryer thank you very much

I just wanted to protect my investment. They only disappointment was contacting Best Buy back customer service, You have to purchase Best Buy 30 day price guaranteed or become a member I’ve been buying for Best Buy for over 20 years, Best Buy wouldn’t even meet me halfway on the price match over a $50 difference that I would’ve need to purchase Best Buy membership

TV was mounted and looks great. Haven't had any problems 4 years later

Just what I needed to make sure everything goes right a backup plan and it's five year plan is that backup plan..

Widely recommended Know their stuff Great job squad

[Employee of bestbuy] Love getting protection plan. It is always better to be safe than sorry. Definitely reccomend

I paid for a 2year warranty. When tv went out and i called, i was told they didnt sell the tv in that size(58") any longer so i would have to pay $80 difference for a bigger one,plus $63 for a new warranty or they would refund me for what i payed for tv a year ago. Im confused. What was the need for a warranty if they werent going to honor it? Customer service is nasty and very unprofessional.

Love that I was able to get warranty for my purchase

Wonderful team Highly recommend keep up awesome job

I have used the Geek Squad and had. My problems solved without hassle and fast. Crew of the squad were well informed.

A must for ALL electronics. We buy with everything. In fact, bought a TV in 2019. The last I leg broke off 4.5 years later. Geek squad se t it back for repair ( which we knew couldn’t be done but went thru the process). We received a text allowing us to watch the entire process. Less than a week later, we were approved for a replacement. Since our TV was no longer offered, we received a full refund. Who does that for a TV leg? Well worth the extra $59.99, to get $290 back. Con: the refund comes on a Best Buy card so you HAVE to buy your replacement at Best Buy. We don’t mind but you might. Amazon does the same with warranties. We like the Allstate warranty best ( formerly Square Trade) because you get an actual refund but we still love Best Buy.

The Geek Squad service is the best in the business. I always by my TVS from Bestbuy because of the Geek squad service

Geeks are amazing and should be supported forever and always! But thanks for having the unforeseen I don’t and fixing my thangs