Customer Ratings & Reviews

Geek Squad.delivered my Toshiba TV 55 inch right on the day set. and brought into my house carefully.

I have purchased warranty in the past which has worked well for me

Overall a great deal for 2 yrs protection, especially with young children in the household!!

I'd definitely recommend Geek Squad for all of your electronic purchases because it gives you a peace-of-mind and you know Best Buy ain't going nowhere so they'll be here for the long haul!

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

I recommend being part of this squad, it offers you the best guarantee and helps your purchases.

We got the 5 year warranty and it’s the best our previously purchased Sony kept freezing and they came out 8 times replaced everything and finally gave us a full refund! We were able to get a new tv and so far it’s been great!

I always get the total protection. I guess it was called geek squad before but now it’s total and it

I hope I never need this! I expect that service will be excellent if ever needed.

Thank you very much! Stay on the top line. Appreciate it! Shalom!

Good purchase and value for a 2yr warrant is good.

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

Getting a warranty is a must in this brand. This is the 3rd tv delivered within 5 years.

We have had Geek Squad for quite a few years now and they do very good work. If they can fix it they will. And if they can't fix it they will tell you that also. We took in an old computer and they told us they couldn't fix it. That's the way it should be. It's worth the money you spend for it.

Support has been good so far. I hope the protection plan is worth th purchase if needed.

Thanks to me purchasing this extend protection I was able to get another newer version tv. When my went out

If you don’t protect your purchase don’t cry later it’s insurance

I always recommend protecting your equipment. It’s an investment.

This product came in handy on several occasions. Would definitely recommend when buying products from Best Buy.