Customer Ratings & Reviews

Very good plans and they stand behind exchanges or returns with no questions asked

Bought the protection plan with my TV back in 2017. The picture on the TV started to go with only a couple months left on the protection plan. Contacted GeekSquad and they diagnosed the issue and replaced my TV. I got credited for the TV I bought in 2017 and they waved the delivery and haul away charges, which allowed me to afford to upgrade my TV because all I had to pay was the difference. Highly recommended.

The extra warranty is well worth it my tv suddenly died and with the warrant they gave me a new tv!

Great for peace of mind, doesn't cover physical damage, wish there was an option for damage coverage on tvs at Best Buy

This the best low budget tv you can find on the market. I definitely will want this tv in a bigger size one day.

Always nice to have extra protection on big purchases

It was a bit rough I was passed off a few times and given someone cell phone to contact for repair/replacement.

Always get the GSP on TVs. ya never know how much you use them now and they arent built like appliances. appliances are built to last 10 years. but TVs arent, and TVs have alot more functionality and use so Id always get GSP on TVs/

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

Geek squad helped me get a new tv after the first on broke within a couple months, glad I paid extra for the insurance

Always go with the Squad! Otherwise here in Hawaii it’s nearly impossible to find anyone capable or willing to fix your electronics for less than what you paid brand new!

So glad I subscribed to this service, very helpful

Great warranty protection at a great cost! We bought a 32" inch TV for a raffle.

I always recommend getting warranty on any electronic i buy. The geek squad has you covered if you have any issues and they are so very helpful

This product is very good and I recommend it , it is reliable

I never purchased a Geek Squad protection plan before but boy am I glad that I purchased it on my big screen TV in August 2021. I needed to use the protection plan yesterday and was pleasantly surprised at how helpful the representative was. He walked me through the entire process and told me that it was actually cheaper to send me a replacement TV. I highly recommend their protection plan and will buy it on any other large items.

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

I purchased the five-year protection plan on our old TV 4 1/2 years ago. With only six months left on the plan, the old TV started losing its connection to the internet and the menus began malfunctioning and didn't respond as intended. After attempting to repair the old TV without success, Geek Squad honored the plan and refunded every dime of the purchase price and also the plan price. How do you beat that? No wonder their Number ONE in customer service and support! Needless to say, I bought a new TV with a new five-years plan.

I’ve used Geeksquad on several devices for installation of simple things like a screen protector for my wife’s. I watch to them coming out to the house to fix a TV that was almost at a time practically brand new TV. The man said it lasted another eight years very good, highly recommend

I hooked it up myself but I like the idea that Geek Squad will fix the TV for 5 years if anything goes wrong with it.