Customer Ratings & Reviews

Had to use my warranty three times for my 4K Vizio TV. I'm very cautious and careful with my things especially if they're expensive. So it angered me to see that the Geek Squad techs scratched up the back panel of my TV near the screw holes. Forgave that since it's the back of the TV. Whatever. Then I needed another repair for a flickering issue. The agent and tech sent for diagnosis and repair this time where great and careful. But when I needed a third repair, the agent sent for diagnosis HIT my TV to "check for loose cables". He struck it three times on the top of the TV. Probably became angry after I told him I wanted a TV replacement cuz the second agent said I would qualify if I needed a third repair. Told him to leave my house. He said he would call back later to see if a TV replacement was approved. Never called and come to find out he set up an appointment for repair without informing me and the number I called the guy told me no TV would be replaced. Spent hours trying to place a complaint on this guy named ARBEN and it was a hassle on itself. Then the appointment he set up was impossible to cancel. They never came but to this day I get reminders through email to reschedule my appointment which I'm not going to. From now on I'm not buying any warranties unless I'm guaranteed a replacement instead of repair. Bought an Xbox One X a few weeks ago and rejected a warranty. Now if something breaks, I'd rather buy new than deal with the headache Geek Squad provides.

Excellent would buy again in a heart beat. Love the support and quality

Definitely recommend geek squad protection for all devices.

This has been a good investment for me to purchase the Geek Squad.

He knew what he was doing and worked fast was’t happy about the price

Haven't needed to call the geek squad as of yet, but I'm sure if I do find the need, they will be fine. I think this makes 50

An ant died behind my screen (darn you, nature!). An agent came in a day or two and assessed the problem. Soon after a team came and took the old tv and replaced it. Due to the age of my TV, Samsung no longer makes them. The team did not set up the new tv, but I'm ok with it. The downside is that my original TV was replaced with one that was worth half the price. While the picture quality is good, its not equivalent to what I originally purchased. My current TV may be the last one I use an extended warranty for.

Always a good idea to have the Geek Squad insurance, then I don't have to worry about the new purchase.

Great deal for the protection for 2 years. I would recommend this to a friend when making purchases

Best thing I did was join. They have been a life saver when my computer had viruses and other problems.

I thankfully never had to use, but keep buying, especially for delicate and high value products.

It is very reassuring to have a reliable protection plan for my devices. Geek Squad has an excellent reputation.

You can’t go wrong picking out this protection for all your items you buy

The Geek Squad is a good service to have just wish they didn't take so long to come out and fix home appliances like a washer

This is an awesome plan so please buy it because it is the best

Get. That. Warranty. Sleep easy knowing you're covered.

You can't go wrong with purchasing the extra warranty!

I always purchase the 5-Year Standard Geek Squad Protection when possible.

Best buys protection plan is why we shop here. The honor their plan with no hassle if anything goes wrong.

Needed protection. Got geek squad. Rest is history. I am protected now