Customer Ratings & Reviews

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Excellent product, very easy to setup and configure

We definitely appreciate our geek squad they are always speeding with answers and always ready to help without with everything they can.

Always get the warranty. It’ll save you from the hasle if anything was to happen to your product.

I always get this protection wjen buying electronics. Best buy geek squad has t let me down yet. And I've been using them for years. Got this for my Chrim cast TV.

The geek squad is on top of it! If they can’t fix it, it can’t be fixed

I love Geek Squad Service. They do a great job. Always Resolve my issues.

The geek squad protection allowed me a little more confidence with purchasing the older model TVs.

The geek squad protection allowed me a little more confidence with purchasing the older model TVs.

Haven't had to use it yet. Hopefully it will do good for us if we have an isdue

What a great plan! I have had to use it and Best Buy stands behind their word. A replacement of equal value or a gift card of equal value … excellent!

Protection plan completely replaced our big screen that went out inside of the 2 yr plan. Highly recommend.

Hope never to need it but is nice to have the peace of mind that if my daughters tv quits working in the next three years we don’t have to worry about it.

Great protection for my new TV, not much money, and its for 2 yrs.

Geek squad is the best, they truly know there business and it a pleasure having them protect my electronics.

I have experienced trouble in one of the appliances I have bought in the past. Luckily, it was covered by warranty. Geek squad was quick and easy to respond to my claim.

My 65" Sony TV wouldn't turn on. Called Best Buy. Geek Squad worked on it and fixed within an hour. No issues since. They were very professional and friendly.

I have always bought Geek Squad Protection with my large purchases. When I have needed to use it, it has bern fast, easy and resulted in getting a brand new product.

Geek Squad Service is good to have when you need it. I usually buy it for new computer equipment, but it can be used with all products.

Was recommended to get this since it was an older model, I figured that it could be worthwhile as I’m already paying a higher price for it.