Customer Ratings & Reviews

Geek Squad protection is a must. If you ever have any issues it's covered. Why risk losing your investment when you can protect it with the Geek Squad ?! 100% worth the money on any purchase

Headphones connect nicely can’t even go outside a little bit and they will connect very impressive product

I am glad Geek Squad is available whenever I need them. So far, I have no problems with my electronic devices I have purchased with Best Buy.

Best in class technical support and knowledge of everything in the store

I feel relieved to have this awesome protection plan. Best Buy stands behind its products with no hassle. I am relieved I have not had any problems so far.

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap

I purchased 5year service because the last TV I purchased had a 5 year plan and the TV last 3 years. The support I received was very good

I have not used the Geek Squad protection yet. May need it when we hook up to satellite and use our TV for more than DVD's. I had Geek Squad Protection years ago for my computer, and was pleased with their help.

Feels good having this protection on my purchase Takes away worry and apprehension For the price it was worth it I'm glad I purchased the insurance

They replaced tv with no issue, even upgraded me to a bigger size for free

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

Haven’t had to use it yet and I hope I don’t but for the price seems worth it

Product was delivered on time and with polite service

Bought this for my TV. I usually buy the added protection for my electronics. It's for peace of mind. Rarely do I have to use it but it's nice to have if something goes wrong.

Best Buy always offers the best insurance. Saves you a headache. Other companies make you go through these huge process but this is great

Excellent service Knowledgeable Friendly Helpful Courteous

Give yourself peace of mind that your TV is covered under warranty and if you have any questions they’re there they answer them for you

great to have as the geekk squad delivered and hung the tv. Hooked up the sound bar and all our additional equipment and made sure everything works.

I haven't had to utilize Geek Squad for my recent purchase. But I've used it in the past and they are knowledgeable, efficient and great customer services.

TV installed efficiently and at my appointment time.