Customer Ratings & Reviews

With the price of repairs skyrocketing, a way to cover any unforeseen issues.

Geek Squad protection is good when you need it. Insurance.

Bestbuy is the best I love Bestbuy warranties very helpful and the prices are the best

Have to have insurance for my TV glad I haven't it's like a security blanket knowing these TVs don't last forever

I have used the Geek Squad when my computer had problems. The technician was impressive, and solved my problems.

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

Haven't had to use it yet, but it feels good knowing I'm protected.

Im so glad that i got this warranty considering i just made a very large purchase on a samsung curve tv. Im glad to know that I'm protected no matter what.

I always purchase Geek Squad service and have had to use their service a few times with nothing but satisfaction and I will continue to use their service.

Best purchase I've made in ghe event my TV stops working. It wasn't expensive either.

Its good easy to get ahold of and make an appointment.

Alway great to have a Best Buy warranty they just check it out fix it or replace it how easy can this be

A friend installed and mounted the tv. It working pretty good.

I love everything about this tv. It has loads of apps that are free a beautiful picture may options. The only thing I wish it had was a tv show reminder. I need this function due to my busy life and forget what's on each night.

It is 100% worth it. Now some words to reach 50 characters

Reasonable priced, nice to have! It's always nice to have insurance on a product such as electronics with people who know what they are doing!

Overall the Geek squad has been awesome. The installer went beyond requirements.

Is a good idea to get this protection it will help.

Thankfully haven't had to use this but comes with great protection and available help. They ran off pages to further help me to set this up

It good to know that my product is covered by the very store that I purchased it from.