Customer Ratings & Reviews

Reasonable price for the number of years’ protection. Hope I don’t have to use it!

I recommend being part of this squad, it offers you the best guarantee and helps your purchases.

Bought in the store with the TV.... clerk very helpful in explaining the great value this plan really is

Hopefully I never need it but to know you have a 5 year warranty is a good thing.

You can never go wrong with geek squad. Ive akways used it and they dont mess around. They get things done fast.

Tv wasnt delivered to me damaged love that. I am a sold customer,i will be shopping here more often.

Haven’t had to use it yet, but it’s a great plan to protect technology just in case

I didn’t use them to assemble the tv and haven’t had any issues yet, but if we do it will be covered by the geek squad.

I haven't had to use this yet, and hopefully never will, but it seemed to be good value for the money to cover my new 65" Bravia OLED!

Good protection plan for TV. They will fix any problems with your Tv or replace it!

Good to have coverage for the electronics. Geek squad pricing is great

The color mixing function on my 4 year old Samsung 50" 4K set suddenly went haywire one day when I turned it on. (Way too much red.) I noticed I only had a few weeks left on my 4 year protection plan, and they don't renew them beyond that time. The Geek Squad agent over the phone ordered parts including 2 different circuit boards to have on hand for the service techs on the assigned repair date. They came out & replaced a panel and tested the set, but that panel (or the main screen) failed after a few weeks. I again phoned in, and the telephone representative, after some helpful discussion, referred me to a very friendly, helpful replacement representative, who promptly offered to order me (at NO COST) a closest equivalent 55" model, since the older set was not worth more repair and didn't have a good direct replacement. She gave me a current dollar value, and said I could also choose any set I wished, just paying for any difference in price for any upgrade I chose. When I studied the spec sheets online, I noticed the old one had 4 HDMI inputs (I had 3 connected items) and the new suggested model only had 2 HDMI inputs. I noticed online the same model they suggested was available in a 58" screen size for $80 more, with 3 HDMI inputs. When I called them back and explained my dilemma, the rep checked out the specs, and immediately agreed, again at NO COST (that was a surprise), to upgrade me to the 58" size, and deliver it free, and pick up the old one. I also wished to purchase the maximum 5 year Geek Squad Protection on the new set, for only $89, which the agent agreed on. They handled everything on the phone quickly and even advised me that I had a $10 Rewards credit, and applied it to this purchase. Two days later, the delivery team delivered the new set and took the old one. I could not have asked for better, more friendly and helpful service from all involved. Well done, Best Buy and Geek Squad!

Havent had a chance to get to experience they business but i am absolutely sure they rock

I haveaved $500 so far. And within a week of making a large purchase Worth it for me.

Geek Squad.delivered my Toshiba TV 55 inch right on the day set. and brought into my house carefully.

Installation was good and customer service answering questions great.

It’s protecting your investment. Self explanatory and worth it

I always get the total protection. I guess it was called geek squad before but now it’s total and it

I love this program I feel good about my products being insured with Geek Squad

I recently had the pleasure of using Geek Squad services, and I couldn't be more satisfied with the experience. From the moment I walked into the store, the staff was incredibly welcoming and attentive. They quickly diagnosed the issue with my computer and provided a clear, detailed explanation of the necessary repairs. The technician was highly knowledgeable and efficiently fixed the problem, ensuring my device was running like new. Throughout the process, I was kept informed about the progress, and any questions I had were promptly answered. What impressed me most was their commitment to customer satisfaction. The service was not only professional but also very personable, making me feel valued as a customer. I highly recommend Geek Squad for anyone needing reliable and expert tech support. Their exceptional service exceeded my expectations, and I will definitely return for any future tech needs.