Customer Ratings & Reviews

Haven't need this so far but I get it just incase my games have issues.

As always, easy, fast and reliable. Best investment, you never know what could go wrong with your electronics, and this makes so that you never have to worry.

never had a 4k tv ever but this was an amazing purchase

Great value for just straight tv watching. Closed caption is big enough to easily to read. Picture quality is good.

I love all my products worked very good my sound bar both tvs work just excellent

Protection plan for 5 years find it great option, you never know what could happen. Used it before in other articles and they act fast.

Thorough, knowledgeable and just good guys. Highly recommend this service. Worth every penny.

Peace of mind for my purchase. Having the reassurance that your purchase has protection

We have had 2 use this feature 1 time on a vacuum and i have to say, the simplicity of replacement is worth the price. Our 1,5 year old Dyson gave up the ghost and we had to tap our 2 year coverage we added. All i had to do is drive down to the store and pick up a brand new Dyson. Done. Can't ask for more.

Every person I have encounter with the Geek Squad has been extremely polite , knowledgable

Super handy if you are spending big dollars on an item and want it protected.

Very good price and customer service was top notch.

So worth it. This was on my parents old TV I bought them. TV was about 4 year old and started getting dark spots. Geek squad had me send pictures and approved replacement. They came out and delivered the new TV and removed the old. Would always suggest either the individual plan or the plan that covers all purchases, both are a good value

Totally worth it! Geek Squad made the process easy and stress-free when I needed help. Fast service, clear communication, and no surprise costs. It’s a great investment for keeping your tech protected. Highly recommend!

I had some issues with my television, due to an update on when updating the software. Finally, after some time the manufacturer sent out a tech to remove some hardware on my tv and replace it. My warranty did not start till within a year from the purchased date. And that is ok, my television is still on and taken care of either way... It just took a couple of days like 30-45 days due to scheduling and procedures with the manufacturer. However, it saved me a couple hundred dollars...

Our tv's soind went on the fritz roght before my parents came in town. Nick helped us out over the phone to find a similar tv, but we couldnt confirm the availability of it in-store. I went in-person, scheduled a pickup delivery of the defective tv and picked up the replacement tv while I was there. Jason and Jennifer were awesome helping me out. Kim also called me to see how things went so far with the whole process. The return pickup was quick, but the credit took the longest...if you can help it, wait to have the Delivery team pickup the defective tv and replace your tv so you dont have to wait for any credit/refund. Based on your circumstances, you may not be able to go this route, but be prepared to wait a bit. Whenever I called the Support line to get an update, I was surprised that the information was slightly different each time.

The prices is right! When I request service this worth the price I paid.

The agents were fast and efficient and connected everything for completion!

Haven't had to use it yet, but have never had an issue with warranty plans from Best Buy!

I absolutely love this tv. The quality on it is out of this world, It’s super bright and supports Dolby Vision and Atmos. It has all kinds of features and it looks modern with the slim bezels. The QLED brings out a perfect picture and the only complaint I would have is the “ghosting” when watching fast motion content.