Customer Ratings & Reviews

Purchased a Samsung Sound Bar (with extended warranty) at the end of July 2015. Within 3 months, stopped working/functioning properly. Decided to take advantage of the Geek Squad Extended Warranty. Check-in process at Best Buy store was very professional. When repair was completed, went into the store to pick up after repair was made and it look like someone took a hammer to the sound bar and dragged the sub-woofer upside down across the floor. Store manager said handling of products by Geek Squad during shipping to/from and making repairs at service center has been an issue. Couldn’t get money back so had to get an in-store credit (minus $10.00 since I used the extended warranty once). Even though the clerk annotated the items’ conditions on the service ticket when I dropped them off (they were 3-months old…not a scratch or dent on them), the Geek Squad clerk questioned that in front of me with the store manager when I refused to accept the condition of the items at pickup after the repairs. Geek Squad…you are costing Best Buy customers!! The only reason I will be shopping at Best Buy again is because I had to take store credit. After that…I will not be stepping inside of or visiting online a Best Buy again.

Decent plan and at a good price. Coverage length is good

Cheap insurance for a soundbar if u have grandchildren that visit.

They are always ready to help. Hope do not need it but just in case

have not used yet i was very cheap let see if i have to use it not

I hope it’s worth it that’s all I can say for now.

I received this system with no wires , to which they replaced

It will protect your device and takes away a lot of stress.

Best Buy warranty to your appliances. 2-Year program.

With the price of the sound bars this is well worth the money.

We love these guys and all that they do!! They're the best!!

I just hope if I have any issues with my product I get the help I need

Hope to not have to use it, but glad we decided to get it

4 years of protection for the price of 2 that's a no Brainerd.

But I haven't had to use it, which is a good thing.

My DVD player had defective rear speakers. I brought them to Geek Squad, who shipped them to NJ repair facility. The last tracking notice I received was dated 12/6/17, and that the items were in transit back to ME. After numerous unsuccessful attempts to reach a human in customer service, I finally reached someone who couldn't match my phone or order # to the repair. After several hours trying to locate the repaired unit, I was given an appointment and was given a replacement unit.

The Gerk Squad mounted the TV wuth their expertise.

Geek squad does a good job would recommend this product

I would recommend getting this with any open box sale

Really bulky. I started to wire this around the house.. but once i noticed that every device has to connect to the device and that it will probably not support 8k xbox one x series I returned it