Customer Ratings & Reviews

its always good to buy this . Its always a safe bet.

The agents mounted the tv and the amplifier. It has been about 3 years now and the soundbar no longer works and best buy could not repair it.

recently have issues with sound bar, have a 4 year plan and its still valid. I keep getting the run around. Granted its a time when social distancing is in effect but still, if you know you can't fix it, I have the replacement plan and the item isn't working nor allowing other speakers to connect to it and you have done all the trouble shooting asked then its time for a replacement. Thats what I bought the 4 year warranty for, but here I am. Frustrated over paying good money for an item that quits working properly and a service that also seemed to have stopped working that I paid good money for.....

It's okay, my equipments never malfunction (so far)

Hope i do not need to use it. Peace of mind helps.

Best Buy Geek Squad warranty was friendly courteous.

I got the protection plan for my new camera.......

This sound bar is not worth the money. I should have returned it. Too late...you live and you learn. The volume continues to go in and out, its difficult to adjust the sub woofer setting

I do not have this item so I can’t write a review again. I hope I wasn’t charged.

Honestly not really worth it. I bought this one I think for my TV. Never used it. Returned item and didn't get a refund for this service....

Haven't had to use this. Wish I would have purchased Total Tech instead.

They did not do a very good job of repairing my Samsung Sound Bar. I have to take it in for a re-repair. Quite an inconvenience.

This is nothing but a scam, Don't waste time and money.

In store representive states covers everything for except the product being stolen.it doesn't cover everything

The speakers are not worth the price. Had a connection issue going in and out at times. Also, not that lost for the money.

Now I understand why LG quit making a lot of products because what they do make sucks the speaker no Bass!

I would not recommend getting a 4-year. Especially since if you get a 2-yr plan, Best Buy automatically let's you know when it's about to expire, and asks you to renew anyway.

Unless this completely breaks and you are ok with waiting the 3-6 weeks to review the product then access the problem and course they want to take ie a refund where they won't even match your original purchase price then get this.

When they advertise extended warranty promise you the world when it’s time for help what’s damaged isn’t covered or no exchanges they have to attempt to repair first. Not what they advertise sure just bring it in and get a new one.

Stopped working after a year. Not sure what happened.