Customer Ratings & Reviews

Whenever I Call Best Buy or agent someone is always there friendly to answer my questions regarding my AVR

I added the 4-Year Standard Geek Squad Protection to the purchase of a CD Disc player. The Manufacturer only offered a 6 month warranty. For the price of the protection plan, I have the peace of mind that if the unit stops working it will be fixed or replaced.

I think the Geek squad insurance is a good value considering you can get 4 years of coverage for a fair price.

Bought this 3 years ago. Wifi stopped working and brought it in. Sent away and they sent it back with the same problem. I had to take in a 2nd time. They said it was unfixable and gave me a full credit of the amount I paid (minus the protection fee). I was able to buy a new receiver (better) and I bought the protection again. A bit of a hassle to redeem which is why I gave 4 stars. Had I only had to take 1 trip, it would have been 5 stars.

[Employee of bestbuy] Never buy a product from Best buy without one. Well worth every cent!

Having this as an opportunity for support is important.

Best Buy extended warranties are the only ones I routinely purchase. I’ve used them to repair/replace TV’s and other expensive electronics and appliances for years.

This coverage I got was for my record player and the crazy thing is it covers everything the belt and the needle replacement so a little extra goes a long way and piece of mind to boot as well

Love the protection and it’s easy to use and I’m glad that they keep track of it even though I can never find my receipt

I have had this for years and even when my daughter was in college! They have helped me through many different issues and explained to me what went wrong too. I highly recommend using Geek Squad.

protecting our investment I really hope not to have to use it I have a protection plan on all my best buy

Love this product. I wanted a turntable for a while....so happy with this purchase...

So glad I purchased the extended warranty. Only used it a few months when I started having issues with the Marantz receiver. It would turn on at night when I was sleeping. Best Buy replaced it

[Employee of bestbuy] Denon makes high quality, easy to use receivers. Menu system is straightforward and sound quality is great.

Having the Geek Squad protection service gives me peace of mind that my product will be fixed if service is needed. I had to use the service once, and I was very happy to have it.

Was just what I paid for. Expect great things out of it

Buying a protection plan for any item is tricky. I decided to purchase this plan for my Sony receiver. You expect items to last a while but with electronics you never know.

We love this coverage. We have been very happy with this coverage. It comes with some great perks. The geek squad team is helpful.

I make it a rule to purchase geek squad protection on all expensive items I purchase at best buy and have used it several times. When used the the service was great, repairs timely and when necessary a credit was issued when repairs were unreasonable.

Having had the geek squad at our home for installation of our products and were quite satisfied , we decided it was a no brainer to ensure our products are working well with qualified technicians being available to maintain our products longevity.