Customer Ratings & Reviews

always get it and never need it kind of robbery...

I purchased it just in case I needed my PC worked and only used it once so far

Haven’t had to use but if do I have had great customer service with Geek Squad.

Worth the investment, especially when you are buying an expensive item like 4k tv.

We haven't needed to use the insurance yet. But it's there just in case.

perfect blu ray player for the bedroom, great picture and streaming netflix was easy

The geek Squad protection is always a good idea if your product qualifies.

grest service when needed easy scheduling with great service

I appreciate the knowledgeable staff any time I have questions.

This is a must have on your products because they will fix it or replace.

It’s one of the best protection plan out there for you to get

Always try and buy the protection plan. A nice safety to have about

low cost for extra protection. piece of mind for added year warranty

Didn't like the idea of just a 2 year one, so he recommended 4 years

I know samsung makes great products , but you cannot be to careful.

Provides great services. I like it and it serves me a lot of money.

I hope the Samsung Blu-ray player will not require the warranty.

It is nice to have, but glad I have not had to use it :)

Git this to avoid unexpected equip flaws; too common in today's tech.

Had a problem with a bluray player. First agent I spoke with said that since I had a Blu-ray she could not help me and could not set up a geek squad appointment in my local store. I asked to speak to a supervisor (since the geek squad website says "Getting Help is Easy!!!" and listed the phone number I called. SIX minutes into the call. This agent dumped me to another agent (not a supervisor) who had to start over. After asking for date of purchase, sku number for both the blu-ray player and the warranty, she eventually said she had to connect me to someone to try to troubleshoot. SEVENTEEN minutes into the call. The third person (who should have done troubleshooting, pulled up my information, mentioned that since I had a warranty, I should just take it into the store. He would NOT set up a geek squad appointment time for me. TWENTY-FOUR minutes for a call to find out that three people would not do anything to help (neither trouble-shooting nor scheduling an appointment.