Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1449 reviews
(1,449 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy if something goes wrong they replace with no issues.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Does not have GPS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have GPS as advertised. Simply uses your cell phone's GPS.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not what I expected!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The trouble with this product is that it keeps freezing up, it keeps dropping the Bluetooth while I’m in the middle of a call.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when ordering online at Bestbuy. I ordered a product and they sent me a used one in poor condition and I paid for a new, unused product. Also, the customer service is the worst. I will never buy there again.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this radio as an open box item in excellent condition. Scheduled my install appointment and had it installed to find out the radio is defective. Now I have to wait a week for them to uninstall it and return it. I wish they would do a better job inspecting open box items. Sincerely, Disappointed Customer
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came at appointment time, took them awhile to get my stuff to me, then i was told they couldnt install it since it was late. I was 10min late because they couldnt find my items. Had to re make schedule ontop if already waiting a month for the first schedule.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it December 4th. Worked fine this morning and now won't turn on. Checked the fuses and wiring and everything is as it should be. Waste of money for sure.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Bad install, no help afterward
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers hum all the time since new unit installed. Android Auto doesn't work, says I need to put the car in park for it to work. A quick search online tells me that this is because the unit is installed incorrectly. Waited on hold over an hour trying to speak to someone about it.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Deep squad protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They change too much for the geek what where it makes it not worth thanks but Can't still put some used to it
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friend