Customer Ratings & Reviews

I had to use this service within two week of purchasing my camera, I had stumbled and fell while the camera was around my neck. The lens got jammed and would not focus. I contacted the Geek Squad online, followed directions given and took it to the Geek Squad to send it off for repair. Within ten days, it was repaired and returned to me. So happy I got the Geek Squad service.

The Geek Squad is fast, and knowledgeable. All of my questions are answered.

I have purchased Best Buy Service plans before and they have always been that extra insurance when i problem arises. I hope i dont have to use it, but good knowing I am covered if a problem occurs, especially for a large high dollar purchase.

Haven’t had to use it yet, but I got it for my new washing machine and so glad I did because I ended up needing it after a year or two of owning it. It’s a great peace of mind to have even if I don’t use it. Just knowing I have it if I need it is great.

I highly recommend getting accidental protection for high cost cameras. Geek squad tried to fix our camera but quickly determined repair cost greater than new camera. They replaced our camera with a new one without any hassle. I am sold on Geek Squad!

The camera work perfect I love it and the it takes really great pictures

Have several items in the house that has came from Best buy and several are computers that we use for play and for business. Any problems we have had the Geek Squad has came thru with flying colors. For us this has not been just good for the lose of computer but have business records that we would have lost and that would have been terrible. Thank You Geek Squad for being there.

Geek Squad is super fast at helping to get my issues resolved in-store. They had to send out my camera to get it fixed but I was in and out within 10 min

I can rest easy knowing my purchases are protected

Great idea to always have Geek Squad in case there's a problem. They've always been knowledgeable about the products I've purchased and if they can't fix, usually it's replaced with new. Love the Geeks!

Great insurance, helped me out but overall returned the camera

I always get the Geek Squad protection because accidents do happen and when they do I do not want to end up without my product and with a high cost to replace or fix. I used it once and the transaction was easy. Would buy again just in case.

Peace of mind at a reasonable price. When buying an expensive camera that is carried everywhere. What can I say…. Stuff happens

good having peace of mind, so I added this to the camera

Their service is always amazing. They get things done well.

Top of the line product! Great Support Service! AAA+++

I bought this Geek Squad protection plan because of the good experiences I have had with them on some of my other electronic devices that had problems way over my capabilities to handle. They have fixed my devices in timely manners; I've learned to trust them. Also they are in-town and convenient to me.

I always purchase the extended warranty on electronic purchases from Best Buy. I find that their protection offered is fairly priced. It just gives me the assurance that if something goes wrong after the manufacturer's warranty period, Best Buy is there to help. Electronics can be pricey. Having an extended warranty for me is a good investment. I've had to use it in the past and Best But had stood behind what was promised. Highly recommend.

Good service from the geek squad you just have find or meet the right that knows a lot

I have not used the warranty just yet but I will recommend it. Because is always best to have it and not needed than needed and not have it..