Customer Ratings & Reviews

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

I love the geek squad always there when needed.They are professional.

The reassurance you get for a replacement plan is simply unmatched with Best Buy and their large range of support across America. The competition hardly compares with GeekSquad!

Like having my computer protected for decent price.

This was a must when purchasing a new laptop to be used for school work, saves a lot of worry.

Geek squad coverage is priced good. Definitely recommend with big purchases.

We paid about $2500 for our laptop with protection. The Geek Squad protection which was about $450 for 3 years, we only had the laptop for less than a year. We got the money back for our device! So, to me we only lost about 1/5 of the total amount I paid in the first place. That is great!

Best customer service I have ever had. Super sweet and kind people. Answered every question I had .

Geek Squad was great about letting me replace my laptop when it needed a third repair. Deducted a star for the somewhat misleading sales pitch I was given. I was promised that I would be refunded the regular/replacement cost of the laptop, and I was only given back my purchase price. I purchased the laptop open box.

This is great services they are knowlegable and can isntall apps.

Great investment. If I had not purchased it I would have regretted it. I ended up having to bring it in and have it replaced. Geek squad did everything they could for me in a timely manner. Watch out for those gaming laptops they will sucks out your battery life very quickly. Thanks.

Having the Geek Squad protection has saved my bacon more times than I could count . Laptops built today are so many sensitive parts and are pushed to their performance limits odds are you will have to deal with a repair . Instead of dealing with the manufacture, you set an appointment, drop it off and get it fixed .. They have added a “repair cost limit” before you pay out of pocket , but I’ve never reached that limit . It’s worth it

Better to be safe than sorry! Am I right? Great price for protection plan!

Support is awful. My laptop was not delivered to my apartment and best buy was 0 help. Now I am out $1250 and don’t have a laptop. I was emailed that I’d be refunded then after the fact they say I’m not. Will never buy anything here again.

The service was very helpful. Detailed on my needs.

This has been the best laptop I have ever purchased. It is a very fast computer, the touch screen is awesome and I love the fact that it has a number pad on the side of the keyboard. Overall it is a great price for a great product. You won't be disappointed.

I don’t believe in most aftermarket warranties. But Geek Squad warranties are the real deal. I always purchase one with laptop purchases because it’s hassle free and they don’t quibble about replacing or repairing a laptop with that warranty. I have not had to use it on my son’s college laptop, but the peace of mind of anything goes wrong is good to have.

Awesome protection product Best Buy is offering must have

So far the folks at Geek Squad have been great. Now I’m about to find out how good the actual warranty is because the refurbished aka Re-BSed computer keeps breaking down and I’ve only had it since late July.

Used the warranty on an issue with my son's chromebook. It has a tiny dent on the top cover pressing down on components causing the screen to have vertical colored lines. I explained the issue to GeekSquad, and they submitted the ticket and provided a mail-in box. It took just over a week on return of the unit and it works just fine. Nice to have when it is being taking to school my a 6th grader every day!