Customer Ratings & Reviews

I purchased the 3-year warranty on a laptop. The display started doing some odd things. Since it didn’t do it for them they said they weren’t sure what it was. Apparently if I had paid for their membership they would have run diagnostics for free. If there turns out to be an issue with the display or the graphics card, they do not fix it in house. They would have to ship it off and it could take weeks to get back. I should have purchased the manufacturers extended warranty instead.

Great excellent service. Always willing to answer questions.

geek squad can fix and replace electronics with no issue. They swapped my broken Nintendo switch before and I use them for all my electronics cause I have kids at home

They offer repairs for little to know cost, depending on what needs to be repaired. They offer discounts on some purchase's warranty. And etc.

Anytime I buy anything from Best Buy I always get this protection you never know when you're going to have an accident and cracked the screen break it drop it and with this plan it's easy to get it replaced

So far so good, they help you in all they can. Waiting period may be long depending on the service required but they offer excellent service and options

the service from the geek squad is always a pleasure

The accidental protection gives me peace of mind knowing that Best Buy is behind it. Now if anything goes wrong I am locked into great protection and satisfaction. Thanks.

Always works great! Customer service always has no issue with broken items! Thank you!

We love Geek Squad so much. Their techs are all capable, friendly and great.

I love my laptob. Came in Handy for my type of work.

I think it is good but havent used it yet. I forgot I had this and had to pay another company to fix a virus. Wish I had gone through Geek Squad

It is very effective and I highly recommend it, so cool.

Costly but worth the extra $$$s for protection plan. My kids has destroyed 3 laptops so this is no brainer for me.

The accidental geek squad protection has expired but it has not developed any fault since then.

Love geek squad so much I use them whenever in need to get something fixed

Geek Squad is the best follow up care around and well worth the investment in making sure your product is working at it’s best level of efficiency!

Whenever I make a large investment purchase I make sure to get the protection plan. And Best Buy has held up for me in the past.

Excellent Idea. Affordable System protection plan! Add photo not functioning. Include review/report of incidents. Targeted customer/consumer - engineer. Spec

Geek agents have always been very professional and well trained in all aspects of computer usage and technical issues and solutions to problems.