Customer Ratings & Reviews

The agents at Geek Squad were very professional and competent. Their interaction helped me to learn more about my laptops.

You have to get the Geek Squad with these type of electronics. It can go south at any time. Best protect it.

Love this service and will recommend people to add it on their new electronic, really work it. Best people in 14 union square

Geek squad service is definitely with getting! We purchase it with everything we buy.

I used their services and everyone is nice. I had a new person being trained in and she didn't get the notes right and so I had to make multiple trips to the store and all the issues with my computer did not get fixed. I had to come in for another attempt at fixing the issues and now they have my computer again for weeks. It's frustrating and there are other fixing companies that do quicker turn arounds if you don't have the ability to let go of your computer for weeks.

Very reliable services as well as understanding!!!

WARNING!! I bought the computer for a family member who lives out of state and purchased the Geek Squad Protection for it for 3 years. Computer broke, and they went to take it in - only the original purchaser can take it in to get it repaired. I went through 6 phone calls, she went through an hour trip before we finally had to "switch" the ownership of the protection plan to her. The Best Buy customer service told us one thing, while Geek Squad told us something completely different. Before you buy - be aware of this pain of an issue

Always a fan of warrenty especially for bestbuy they always deliver. With no hesitation always get their warrenty

Geek squad provided exceptional service when attempting to repair and finally replacing my MSI gaming computer. Very professional and customer focused throughout process.

Made sure to purchase Geek Squad service so I have a peace of mind if and when I need help. Better safe.

Did what it was supposed to do. Welcomed protection

Geek squad protection is a must for sending a laptop to college with your student.

Nice to have with the manufacturer warranty as well!

Great laptop. Works flawlessly. 1 tb of storage. Ordered online and picked up in store an hour later.

Good coverage plan, I purchase these plans with a lot of higher prices electronics, just because you never know

I love best buy warranties. There are no hidden fine lines and they commit to what they say. Awesome store to shop at.

I usually don’t get coverage but Best Buy has been great about their service.

Ask questions to make sure that this actually covers what they say it will.

Geek Squad warranty is always great - Best Buy reps are always helpful and courteous when we require a repair or exchange - great value

Thankfully havent had to use it with the wifes laptop yet. But itll be worth every penny if i do.