Customer Ratings & Reviews

I love getting geek squad protection with all my electronics from best buy stores

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.

Never had any problems so never had to use it. Well worth the $$ for the "what if something does happen" and the peace of mind.

They helped me get going on my computer and set it up for me the geek squad is great I have a few friends and family use them a lot.

Have not used this yet. Computer is for grandson and he is rough on electronics. I like the fact that it covers accidental damage. I'm sure it will pay for itself.

Happy to purchase this plan. Covers the life of a computer for me. After 3 years I usually get a new one.

I always buy the protection plans for my own peace of mind

this is a great value, you never know when your things will accidently break or get damaged and this protects your purchase.

It's always good to protect your devices. For the price you can't go wrong I always protect all my best buy product

Compared to all other protection plans from other service providers, best buy plans are very expensive. I request them to make it affordable.

Basic insurance that covers the basics don't know what else to tell you. Try to get it replaced instead of fixed before they put on unnecessary applications on your device.

It's good because even if it's something like a little crack they fix it

I had to use it for a laptop, which got fixed. I appreciate that they don't talk to you like you're stupid. It's worth noticing when not all "techs" are that way.

Ive used this a few times and is easy to go in and get a new one.

For the amount of money I paid for the laptop, and the teenager that will be using it the protection plan was a must!

I love how responsive Geek Squad is. they helped diagnose a problem with my computer. It was not good news but at least they did not charge me for the advice and testing.

Excellent protection plan. No hastles. I buy these with every major purchase I make at Best Buy.Peace of mind.

Haven't ran into anything super crazy but when something small happens they answer right away and walk me through on what to do!

Worth it....every time I buy a laptop I get the 2 years. Dropped one laptop in 6 years...and it was a quick fix!

I just bought this protection with my new laptop. It sounds great and was recommended to me by a friend who bought it and had to use it and said it was an easy process. I'm hoping I won't need it, but glad it's there if I do.