Customer Ratings & Reviews

Good piece of mind for extended protection of my laptop purchase. Haven't had to use it yet but offers good coverage for the money.

Great insurance for any product which is sold for. Very easy to swap out product and definitely worth purchasing.

No hassle, quick turnaround, would highly recommend to anyone who isn't as careful as they should be!

So far I have not had to use it on this device, but I have used them in the past and have been very satisfied. It is one of those things where you hope you never need it, but nice to have just on case.

So far Gook Sqaud has helped each time I have asked for help after we got off to a very slow start last year when I bought my TV. Getting my TV installed was not easy and it took a number of months to finish the installation.

I'm not saying i'm clumsy or that I'm prone to accidents, but, it helps my peace of mind to have protection on my electronics. For a few cents a day, I'm covered for most every type of unfortunate mishap. To me, that's a deal.

It's a convenient buy with the laptop I love that it was included.

I guess it was okay because I never used it I wasn't covering up to figure out how to use the slim tree from pad

I always get a protection plan doesn't matter what its for! Ive had this experience with my smart watch they eventually just gave me credit for what i paid and could use on something else

Not the best experience but VERY handy in case product doesn't function as it should. Great to have for consoles and pc or any heavy machinery

Hopefully I will not have to use it but so glad to have it as every CS rep and tech at Best Buy make me feel good that they are more than qualified to help and fix my laptop if or when needed, or just walk me through over the phone.

Awesome find for college work and play. This tech find provides a great experience.

The wireless mouse is super easy to use i recommend it i dont regret buying it never give problems atall.

Its great to know i have insurance if anything happens to my device.

Fortunately, I did not have to use the service but after replacing a month-old laptop due to a broken screen and not having the protection, it served as a piece of mind throughout the first year.

Always use the warranty, been really helpful, easy

I only get my computers from best buy so i get the geek squad protection. Im dangerous with electronics. Having 3 year protection is great because its last till i pretty get a new computer

It always good to get protection and when it is at a affordable price its even better.

Chris listened, explained, and took care of all my questions and needs. Very professional. Didn't make me feel like an idiot for not knowing how to take my compuyer out of S mode. Very helpful and thankful for my purchase

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!