Customer Ratings & Reviews

Ah crap while typing this I spilled a drink on my keyboard typing so fast rattled the cup. No worries this saves you.

I always get the geek squad protection because it comes in handy with kids in the house. my last lenovo yoga my kids dropped and i just took it to the fine people at Best Buy and they weren’t able to repair it but they replaced it with no issues

I am happy with my purchase. Thank you for helping me find my perfect laptop.

The geek squad service was really helpful with my broken computer and they got rid of the issue

The rep was attentive and helped me install certain controls for my kid to be safe online

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

I haven't had to use the service, and hope I never do :-), but 4-years of protection is worth the cost for the peace of mind it provides.

The 3-Year Accidental Geek Squad Protection plan is a lifesaver, offering an invaluable safety net for your tech investments. With this extended coverage, you can rest assured that your devices are shielded against accidental damage, spills, drops, and more. The Geek Squad team's expertise and prompt service ensure hassle-free repairs or replacements, giving you peace of mind and saving you from unexpected repair costs. The extended duration of protection provides long-term security for your valuable electronics, making it a smart investment for anyone looking to safeguard their devices and ensure their longevity. With Geek Squad Protection, you not only protect your gadgets but also gain a trusted partner in ensuring their continued performance.

Allow me to preface by stating that I'm disabled, I don't drive, and I don't have a person that can take me to Best Buy. Upon calling Geek Squad, since my new Chromebook has been defective since day one, the representative instructed me that I'd have to come in. I explained to him that I couldn't do that. He then offered to have someone come over for an extra $150 (ballpark). That's about all I have to say about that.

easy to get in contact and get devices repaired. I have had zero issues

I love knowing that i can use my laptop with peace of mind without constantly having to worry on "what ifs" for damages.

I always get the Geek Squad protection because I'm always going to use it. We use the laptop a LOT so things will wear out. Plus, klutzy. So it's really worth it to get the protection.

Not used yet, will be using to xfer info from my old laptop to my new one. i hear they are excellent.

Have had to use Geek Squad. Hopefully it would be easy if and when I have to use them

I have mixed feelings about this service bc I purchased a computer before my current one and probably sent it out to be "repaired" more times than any normal person. It was always something w screen that needed fixing. The fourth or fifth time I was told that they were returning the laptop and crediting me what it was valued at in Best Buy store credit, which I was told was to be used for purchasing new/refurbished/open box laptop. This second laptop was larger and heavier than the Acer laptop that was thin and lightweight, similar to Apple Air. I wanted same thing, but couldn't find one in brand I wanted or without having to dish out a couple extra hundred $$s, so I went w an openbox Samsung Chromebook. It works great, syncs to other devices via wifi/bluetooth/etc. After taking it to be repaired once I was told that the $40 something ish 2 yr geek squad plan was no longer valid bc whatever part they replaced fulfilled the cost. I thought that was the entire purpose of insurance. Pay monthly price or one time in this case to cover your item for a period after the manufacturers warranty. So, when the power chord stopped charging the computer, I still took it in and they pretty much told me to buy another one bc. Luckily, I called the parts store and they replaced bc geek squad plan does provide ONE replacement power chord for device AND bc it was still under the yr of manufacturer's warranty. HOWEVER, around time I purchased the first computer is when I started using Best Buy more, after finding my $3300 Samsung Refrigerator in a storeroom floor for $1300 open box & scratch at bttm. $1500 after taxes/etc bc even paying for delivery wasn't an option. Had to pick up ourselves, but it ended up being a reliable rerigerator, despite not originally wanting one w tablet built in door. I began replacing my t.v.'s through Best Buy instead of Target, who was GREAT when purchased one before your store. I ordered an open box t.v, soundbar & a Geek Squad protection plan for both, via BB online and picked up at local store. It was only $20 ish less than a new version in same model. It ended up being in worse condition than advertised so I returned at the store and ended up purchasing the new version. A female manager at the Brookes City Base San Antonio store assisted w the return/exchange after associate completed my cc payment transaction. I don't remember why she didn't do an exchange, which would have led to me charging the small difference on the same BB credit card. She returned the item completely and my card was credited for the price of open box t.v. and geek protection. She then completed new transaction for a new t.v. model. A few (LITERALLY THREE) months later I needed something repaired on my BRAND NEW t.v. I was told that I didn't purchase a Geek Squad protection plan, which meant she didn't include it on the new transaction. I spoke to several representatives, explaining the situation. Each saw the returned open box tv w geek protection and new tv transaction on same dates, along w a GSP plan on every item on my acct other than the refrigerator. They claimed that there was nothing they could do and I'd have to pay full price to repair the damaged t.v that was no longer valuable being that the screen was not visibly showing picture. The repair cost was the same or slighty more than the t.v., SO I would have NEVER purchased my current computer if it weren't for the credit on one I already owned, and ESPECIALLY not a protection plan. I was still completely unhappy with the way my t.v. situation was handled by Best Buy and swore I was NEVER purchasing ANY appliance or electronics from them again ( AND I WON'T), so this plan now being invalid after a one time repair reinforces my desire to use ANY OTHER store for next purchase. The Geek Squad ppl themselves are usually friendly, knowlegable and repair any damaged devide that has a plan, as long as you make an appt when taking in. Your item will ONLY be shipped out for repair (if not something that can be done at store) if you've made an appt online. You cannot walk in and send your damaged item out for repair during that visit.

Great service, I recommend this protection to anyone.

Anything good all fungsional working im happy with this product

I never buy anything expensive without purchasing the warranty. I have used them in the past and Best Buy makes it easy to repair or repkace items quickly.

With 3 year protection, peace of mind is always a guarantee no matter what happens! There is no price tag for that and its worth every dollar! Everyone should always get the extended warranty for this reason. Anytime I have needed it the process to replace the product has been amazingly quick and easy.