Customer Ratings & Reviews

It’s a good lap top as a beginner laptop. It allows my daughter to play Roblox, watchYouTube videos, and complete school work. For a cheaper laptop it works well.

Geek squad service has to be one of the best out there. They provide literal hassle free service with any of your items. I have been using it for over 8 years and have not encountered any issues when it comes to fixing laptops, cameras, phones and headphones.

Great use for a high school teen Has durability to it as well. My kid loves leaving it in random places. Uses for high school, games, and movies. No complaints

happy to have the protection on my new system. Thank you

The 3-Year Accidental Geek Squad Protection plan is a lifesaver, offering an invaluable safety net for your tech investments. With this extended coverage, you can rest assured that your devices are shielded against accidental damage, spills, drops, and more. The Geek Squad team's expertise and prompt service ensure hassle-free repairs or replacements, giving you peace of mind and saving you from unexpected repair costs. The extended duration of protection provides long-term security for your valuable electronics, making it a smart investment for anyone looking to safeguard their devices and ensure their longevity. With Geek Squad Protection, you not only protect your gadgets but also gain a trusted partner in ensuring their continued performance.

I love having the Geek Squad help me when I need it. They are all so friendly.

Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

Ive i geek squad on my step daughter hp labtop and never had to use it.

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments

Always looking out for my device. No reason not to purchase it

It's very effective to have on hand. Not just for prevention but if you have a malfunction or question even about how to properly use a device. It's helped me so far. We got it as a protection just because and so far it's been good.

The laptop was delivered two days earlier than originally anticipated, and I had absolutely NO TROUBLE, setting it up - only problem is, I need to be connected to the Internet, to set up AND sign in - but that's why I got myself a laptop to begin with - I shouldn't need to be online, just to sign in to the computer; what we think of as a computer shouldn't require Internet, *just* to sign in! That's my only complaint, other than I was expecting a reversible touch screen laptop, and got a beautiful, non-reversible laptop, that is not the touchscreen I had expected.

Everyone was very kind and gave me the best customer service possible for my devices!

It's a great laptop and reliable brans and I love the touch screen!

Hopefully I never have to use the protection but got it just in case

I have mixed feelings about this service bc I purchased a computer before my current one and probably sent it out to be "repaired" more times than any normal person. It was always something w screen that needed fixing. The fourth or fifth time I was told that they were returning the laptop and crediting me what it was valued at in Best Buy store credit, which I was told was to be used for purchasing new/refurbished/open box laptop. This second laptop was larger and heavier than the Acer laptop that was thin and lightweight, similar to Apple Air. I wanted same thing, but couldn't find one in brand I wanted or without having to dish out a couple extra hundred $$s, so I went w an openbox Samsung Chromebook. It works great, syncs to other devices via wifi/bluetooth/etc. After taking it to be repaired once I was told that the $40 something ish 2 yr geek squad plan was no longer valid bc whatever part they replaced fulfilled the cost. I thought that was the entire purpose of insurance. Pay monthly price or one time in this case to cover your item for a period after the manufacturers warranty. So, when the power chord stopped charging the computer, I still took it in and they pretty much told me to buy another one bc. Luckily, I called the parts store and they replaced bc geek squad plan does provide ONE replacement power chord for device AND bc it was still under the yr of manufacturer's warranty. HOWEVER, around time I purchased the first computer is when I started using Best Buy more, after finding my $3300 Samsung Refrigerator in a storeroom floor for $1300 open box & scratch at bttm. $1500 after taxes/etc bc even paying for delivery wasn't an option. Had to pick up ourselves, but it ended up being a reliable rerigerator, despite not originally wanting one w tablet built in door. I began replacing my t.v.'s through Best Buy instead of Target, who was GREAT when purchased one before your store. I ordered an open box t.v, soundbar & a Geek Squad protection plan for both, via BB online and picked up at local store. It was only $20 ish less than a new version in same model. It ended up being in worse condition than advertised so I returned at the store and ended up purchasing the new version. A female manager at the Brookes City Base San Antonio store assisted w the return/exchange after associate completed my cc payment transaction. I don't remember why she didn't do an exchange, which would have led to me charging the small difference on the same BB credit card. She returned the item completely and my card was credited for the price of open box t.v. and geek protection. She then completed new transaction for a new t.v. model. A few (LITERALLY THREE) months later I needed something repaired on my BRAND NEW t.v. I was told that I didn't purchase a Geek Squad protection plan, which meant she didn't include it on the new transaction. I spoke to several representatives, explaining the situation. Each saw the returned open box tv w geek protection and new tv transaction on same dates, along w a GSP plan on every item on my acct other than the refrigerator. They claimed that there was nothing they could do and I'd have to pay full price to repair the damaged t.v that was no longer valuable being that the screen was not visibly showing picture. The repair cost was the same or slighty more than the t.v., SO I would have NEVER purchased my current computer if it weren't for the credit on one I already owned, and ESPECIALLY not a protection plan. I was still completely unhappy with the way my t.v. situation was handled by Best Buy and swore I was NEVER purchasing ANY appliance or electronics from them again ( AND I WON'T), so this plan now being invalid after a one time repair reinforces my desire to use ANY OTHER store for next purchase. The Geek Squad ppl themselves are usually friendly, knowlegable and repair any damaged devide that has a plan, as long as you make an appt when taking in. Your item will ONLY be shipped out for repair (if not something that can be done at store) if you've made an appt online. You cannot walk in and send your damaged item out for repair during that visit.

Glad it includes evergthing it does, will be helpful.

good laptop warranty I have kids in house so the warranty gives me peace of mind

Always purchase a protection plan, especially when you buy for children anything can happen.

Provides what I needed for my product and the price was acceptable.