Customer Ratings & Reviews

Very good price to get what we needed. At our age, by the time this expires, Im not sure we will even be using a computer.

So far, I have not needed to use the Geek Squad Accidental Protection Plan for my new Lenovo Flex 5i 2 in 1 Laptop. However, what they offer is a great service after the original manufacturer warranty expires. Even in the first 12 months, they will diagnose if they can help with an issue and then help send the equipment back to the manufacturer if needed.

This thing blew me away it’s literally a desktop in your palms

If any damages come along the way, I have three years on this protection plan to get my laptop fixed or replaced. I take my laptop on the go most of the time so this plan was worth it for me!

Anything good all fungsional working im happy with this product

Was only able to use it once..but was fast and was able to get laptop fixed..

Life is full of surprises and not all of them are good. I glad to have peace of mind should my Lenovo crashes or I need some help with it. It's nice to know that my new Lenovo is in good hands should I need a helping hand.

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

Good communication from the team, able to schedule appointment with no problems

Great laptop when on sale, couldn't see spending full price but it plays any game I've thrown at it on high settings or better

I have always liked having Geek Squad services. They've always been super helpful and I have never had an issue with them resolving an issue.

Havent used it for this purchase but have for others. Money well spent

Great service, I recommend this protection to anyone.

This was for my 9 year old and she loves it and uses it daily

It's always good to have a protection plan for your computers and phone. Best Buy Geek Squad is good but not the best. First you need to get it and appointment just to bring it in, absolutely nothing can be fix when you come in which they use to do. Now you must leave your product and wait for a fix. Next you need to make another appointment to pick it up, which can take up to a week or more. They have nothing in their program that lets you know if they have a cancelation to get in earlier. So, getting anything fix could take at least a couple of weeks or More. I'm glad that everything is covered but not happy about getting in and out of repairs.

I am so happy i purchased this protection plan for my touchscreen laptop. I somehow got a crack in the screen of my computer which caused it to act crazy. I had to disable the touchscreen just to do basic things and the manufacturer would not cover this issue under their 1 year warranty without an additional fee which was much more expensive than this protection plan. Geek squad was able to fix my screen with no questions asked and it only took them a week to do it which was less time than what they originally quoted me. I was in the middle of nursing school at the time and really needed my laptop so I was super happy about that. This plan is definitely worth it!

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

If feels good to know my laptop will be covered through nursing school. My salesman was very nice and he explained all the options. 3 years seemed like the best plan because my program will be 2.5 years.

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.