Customer Ratings & Reviews

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

So far, we haven't needed to use this. But, the protection in case of an accident is worth the peace of mind.

Worked perfectly set up was quick and easy Would definitely purchase again

It’s the best and it comes in handy when your electronic breaks

Both agents who help me with my devices check in and pick up were very well mannered Andrew and Jonathan. Thank you both

I had this on my laptop when I screen crack, they couldn’t fix it so the replaced my entire laptop at no extra charge.

Acceptable laptop for the money. Just enough for basic skills.

Previous geek squad customer, hoping that I wint need to use

Depending on what you buy and if you can spare the extra money, this goes a long way in case something goes wrong.

Always wonder if extended warranties are a good value. A cracked screen or one battery change and the plan pays for itself.

I have taken another device with them before and are very knowledgeable.

This is the reason I buy products from Best Buy. Coverage is great and dependable.

I need the expertice to set it up and maintain my technolgy. What good is having technology if you don,t maximize it.

Got this for my child laptop. It is better to be safe than sorry. I’m glad to have the Geek Squad.

They have assisted me many times with no issues regarding my laptop.

Love that it covers items purchased at BestBuy this are in your household.

Protection is always a plus. It saved us before for a computer for a tv and the computer cost 3x what the warranty did sonit morr than paid for itself

We've already gotten good use out of this service for several devices.

Geek Squad is a must for all electronics!!! Definitely worth the money for the coverage.

Great service that keeps your computer safe and protects it just in case something crazy happens