Customer Ratings & Reviews

So far so good. I had to have computer repaired and was done at no cost to me. Also-they sent me a new cord for free.

The. Protection. Plan. Is. A. Great. Option………………..

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

I never buy electronics without investing in additional protection. The product protection is great for those unexpected mishaps. I have used it a few times with Best Buy, and I was so glad that I had it. I do advise that people pay attention to the value of the coverage offered. Though the protection may cover a certain amount of time, the coverage will not exceed a certain dollar amount. I reached the eligible dollar amount for repairs under my coverage prior to the end of my 2 year period and received a friendly email that the product was no longer covered under the protection plan. Considering that I had used it twice, I believe it was worth the money.

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

Yes, they come through and are helpful when you need it

Thanks for the protection. I haven't used it yet but im glad to know it's there!!

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

Every time we use the geek squad they are very professional.

glad to know they cover everthing except theft and lost items

Peace of mind for laptop computer. This is the second protection plan i used.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

To be honest I’ve always gotten their protection and probably continue no hassles

If you are going to buy a laptop, especially a gaming machine or a laptop for school, always buy the 3 years extended warranty. I have had a great experience with the warranty part of my computer. I bought an MSI GE72VRF for use at school in my IT cybersecurity classes. Computer worked great for 3 months and then the video card went out. The Geek Squad was great, they look at my computer and determined that it was best just to give me a new one on the spot. Which has served me better, but I am actually about to go and take that one in too. So long story short, buy the warranty, it's good for you!

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.

Already used once before my 1st year was up. Best Buy took care of everything without any hassle.

haven't had to use but like the idea that if something unexpected happens the laptop is covered!

Geek squad is beyond amazing. I know that it's hard to see the value in protection plans. We live in a world of insurance scams. I must say though, Geek squad really takes care of you. If there are any problems they are quick to either exchange your item or ship it out at no cost to get fixed. It's truly peace of mind, knowing that when you buy a product someone has your back.