Customer Ratings & Reviews

Granddaughter still in High school with crazy kids that like to have fun. Bought accidental protection just in case the chrome book was the target of fun.

Geek swaud provudes reassurance in case anything happens with your devices

Geek squad is the best. Makes me comfortable when my son carries his laptop back-and-forth from his apartment to college. If anything ever happens, no matter what it is with the accidental damage plan. They take care of it. Takes the worry off of having to buy a new one during the plan coverage

I exchanged my laptop, after one month, because it overheated in sleep mode. Geek Squad was great to get me another at the store that day. They’ve installed my stuff and been there on the phone for me. Love them. Recommend them

Worth it for major repairs but if you need something minor that would be covered it's a bit inconvenient. You have to schedule appointments weeks out to even see them for something minor then they need to hold onto your device because there's no way to pre-coordinate the parts you need with the experts before you see them. The extended waits to schedule, then for them to order parts you could of figured out at the start together makes it easier for their employees but at the expensive of the customer. Example: Laptop I purchased needed a new W key and I wanted to make sure the store had the part when I showed up because I can put the thing on myself and it would of been covered by this plan but I ended up just ordering one myself online because it was two weeks to before I could see someone at a store and they refused to talk to me about parts or the issue prior to that meeting. Then at the store I would of had to wait for them to order the specific part after waiting two weeks to see them.

I absolutely love this laptop. My daughter ended up "stealing" it from me to play Roblox on it, so I started looking to get a replacement and am so bummed they don't have this or something similar to it anymore :(

This was a great thing to get. We had some trouble with charging the computer we purchased and with the protection plan we didn’t spend a penny on getting it fixed.

This is the best you can do for your buy. They respond quickly. If the can fix it the will. If not the will do a store credit if the item is not available.

Protecting an expensive investment is always key. Geek squad is pretty good at fixing issues though they take a long time and tend to send your item out than fix it in house. If they send it out your best bet is to buy a loaner pc and return it after lol cause man does it take awhile.

Good to know I have this extended warranty. I couldn't get the extended warranty offered by Asus on the laptop I bought from Bestbuy. Asus excludes laptops sold by Bestbuy from it's extended warranty program; which can be the same length and approximately $200 less.

I recommend Geek Squad support to everyone! They always come through!

It is very important and also I definitely recommend each and everyone to have a protection plan

Glad we bought it. Had issue with Labtop recognizing USB plug. Carried to best but. She got to it immediately and was ready to go on under 10 min. Very satisfied. My daughter uses this in college so being able to go to any best but for service is great.

This agreement was purchased at the same time has the Surface Laptop since it is reliable. To date, it has not been used. However, the confidence and reliability in this agreement created less stress at the time of this investment.

i have not had any problems with the laptop as of yet.

My laptop and I are on the go constantly! With that, I unfortunately break it from time to time with all the wear and tear. Geek Squad has been there every time to fix or replace the item.

Have used geek squad before. Very easy to walk in and have problem addressed they send your product off free of cost and returned with no further problems

Love my computer and the manager at geek squad was super helpful! Another employee had failed to send my computer in to be fixed but manager Austin took care of me like family!

C can’t go wrong with the geek squad insurance it pays off having it

Because of this insurance is the reason why I get most of my stuff from Best Buy this insurance is very excellent and no hassles with filing a claim because you take it straight into Best Buy any local Best Buy or any Best Buy you want to go to and they will take care of you