Customer Ratings & Reviews

My laptop fizzed out and could not be repaired after almost three years. I was given store credit for a new upgrades one! I also purchased geek squad 3year warranty for the new one.

Well worth the money!! I had a laptop like this from work and one day all of a sudden the hinge broke and the screen started pulling away. So disappointed but with my laptop I’ve got geek squad and don’t have to worry about such things!!

Good options recommended is better have it and dont use and dont have it and need it

Spilt water my laptop and Geek Squad promtly sent it off to repair. Unfortunately it took over a week for them to determine it couldn't be repaired. Good: I got store credit in full Needs improvement: 1. I had to continually track, never got notofications of status changes, 2. I could only go back to the BB Geek Squad location it was dropped off at to finish the process. Which is a huge pain when traveling for work and had no time for the 24-48 process of getting an "exception" from BB. Even more disapointing is the squad members needed prompting even when i scheduled an appointment to close the case.

I dropped my laptop carrying it from the kitchen table to my chair in the living room. Of course I had it opened in landed on the top left corner and cracked the screen. The protection plan covered it. Well worth the money I highly recommend getting the plan.

SO HELPFUL! Would absolutely recommend! I needed help connecting my pen and they got it up and running in under 3m!

It feels very reassuring that if my thing brakes i cant ethier get a new one or fix my laptop easily, but so far I haven't gottten a chance to test out the process

I purchased Best Buy's Geek Squad Protection Plan for my Acer Predator Helios 18 Gaming Laptop (w/RTX 4090). I have purchased numerous products from Best Buy with the GSP, especially those that I would consider high ticket items. Their GSP is great and I would highly recommend it!

I always receive great service from them. You can tell the workers really care.

Never used on a computer, but used on a TV and it’s worth it. Got this for new computer and hopefully won’t need to use yet again.

This is a high quality laptop, decent battery life, beautiful screen and exudes high status. The sound is clear, the ports are sufficient. WIFI and bluetooth don't drop or provide issues. Ideally , more customization should be offered with "My ASUS" center, but they do a decent job. Asus makes quality products, but you really want to purchase a warranty with Best buy. Gamer's Nexus has performed the video's and Best Buy's warranty is something I've had to use in the past and have full confidence in. Between BB and Dell, they both have great warranties, you pay for them, but they're reliable. However, Dell's offerings in terms of laptops are limited bios that limit users so you never really feel like you own the product. I've used enough of their products to know, but overall Asus is nice, but do not trust them. Thus 4/5 despite being a 5/5 product. Time will tell, but if something goes wrong I know I can trust best buy.

Excellent service. The tech updated my service and cleaned up a bit to optimize the product. Nithing better than Geek guarantee.

My laptop just stopped working one day. Went black. I took it to Geek Squad and they ended up having to replace a chip and the motherboard. With my 2 year protection planned it covered everything. I didn’t have to pay a cent. And they returned it before the 30 day deadline.

You need protection for your laptop when it's this expensive (this much of an investment) and the fact that accidents can happen to anyone, anytime. It's a must-have.

I have used this service previously and they always clarify all my doubts

Bought s nre laptop but i coujdnt get an update to load. On chat, i was told to restart, or log out of everything then back on. My download then ssid it was done and activated.

I recently purchased the Samsung [Model Name] laptop, and I must say, it has exceeded all my expectations. From its sleek design to its outstanding performance, this laptop has truly impressed me in every aspect. First and foremost, the design of the Samsung laptop is sleek and modern. Its slim profile and metallic finish give it a premium look and feel, making it a stylish companion for both work and play. The build quality is top-notch, and the attention to detail is evident in every aspect of its design. In terms of performance, this laptop truly shines. Powered by an Intel Core processor and ample RAM, it effortlessly handles multitasking, allowing me to work on multiple applications simultaneously without any lag. Whether I'm browsing the web, editing documents, or streaming content, the Samsung laptop delivers smooth and responsive performance every time. The display is another standout feature of this laptop. The vibrant colors and sharp resolution make watching movies and videos a joy, and the ample screen real estate provides plenty of room for productivity tasks. Additionally, the keyboard is comfortable to type on, with well-spaced keys that provide good tactile feedback. Battery life is also impressive, allowing me to work for extended periods without needing to constantly hunt for a power outlet. Whether I'm working from home or on the go, I can rely on the Samsung laptop to keep up with my demanding workload. Overall, I couldn't be happier with my purchase of the Samsung laptop. Its exceptional performance, sleek design, and long-lasting battery life make it the perfect companion for both work and entertainment. If you're in the market for a new laptop, I highly recommend giving the Samsung [Model Name] a closer look. It's truly a game-changer in the world of portable computing.

I always get this when I buy big items. I haven't had to use it a lot, but I have been thankful when I did.

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

I bought the 2-Year Accidental Geek Squad Protection on my Surface Laptop Studio 2 after Microsoft failed to repair a faulty IR camera—three repair attempts, zero fix, and no transparency on what they even tested. Thanks to Best Buy’s protection plan, I filed a claim and got a full refund without ever having to accept another broken replacement. Geek Squad made good on their promise when Microsoft wouldn’t. Highly recommend this plan if you’re buying high-end gear—you never know when you’ll need a real backup.