Customer Ratings & Reviews

What's not to like about this service/insurance? Sure it's expensive, but it would most likely cost more to fix, or replace without this investment protection.

The accidental protection is one the best things offered through best buy. And the best thing is I don't have to deal with a third party I just go to my local store and they always have fixed or replaced the electronics that I have purchased with the this plan. It is well worth the price as it covers everything. I was sold on it years ago and have continued to purchase it ever time I buy new electronics.

Self explanatory, but Geek Squad is amazing with their support! Kind, communicative, and always working hard to find a solution!

Geek squad was so ready to repair my laptop after i broke my screen. The support they give is immense. They mean what they say. It’s worth it

Excellent service, quick turn around time, will certainly get it again on my next product.

First time purchasing laptop thank you for helping me setup and guidance you have given me

We bought this for protection. Hopefully we won’t ever need it, but I’m thankful we have it. I feel like it’s a great probe for coverage.

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.

Called a few times and received easy to understand the instructions that I received

The geek squad service is awesome. If I have an issue with my product, I don’t have any problems either trading or getting a credit to buy something else that I want or need.

Fast and very effective service. The tech was very informative and made sure to explain details

I recently purchased the Samsung [Model Name] laptop, and I must say, it has exceeded all my expectations. From its sleek design to its outstanding performance, this laptop has truly impressed me in every aspect. First and foremost, the design of the Samsung laptop is sleek and modern. Its slim profile and metallic finish give it a premium look and feel, making it a stylish companion for both work and play. The build quality is top-notch, and the attention to detail is evident in every aspect of its design. In terms of performance, this laptop truly shines. Powered by an Intel Core processor and ample RAM, it effortlessly handles multitasking, allowing me to work on multiple applications simultaneously without any lag. Whether I'm browsing the web, editing documents, or streaming content, the Samsung laptop delivers smooth and responsive performance every time. The display is another standout feature of this laptop. The vibrant colors and sharp resolution make watching movies and videos a joy, and the ample screen real estate provides plenty of room for productivity tasks. Additionally, the keyboard is comfortable to type on, with well-spaced keys that provide good tactile feedback. Battery life is also impressive, allowing me to work for extended periods without needing to constantly hunt for a power outlet. Whether I'm working from home or on the go, I can rely on the Samsung laptop to keep up with my demanding workload. Overall, I couldn't be happier with my purchase of the Samsung laptop. Its exceptional performance, sleek design, and long-lasting battery life make it the perfect companion for both work and entertainment. If you're in the market for a new laptop, I highly recommend giving the Samsung [Model Name] a closer look. It's truly a game-changer in the world of portable computing.

Would rather have protection, then have an accident happen and not be covered.

Long story short: I hate buying add-ons, but this form of insurance saved my bacon once this year and has already paid for itself. Especially since I think prices are only going up, availability will only go down, waiting for Black Friday etc. price reductions of 10-15% doesn't help much if prices, meantime, have increased 5>10>20+ percent. Back to Geek Squad, my store has been great to work with.

I buy geek squad protection for all purchases at Best Buy because it never disappoints. I have taken things to get repaired, replaced, help with using a product etc. and it’s always been a great experience. Best Buy has the best protection warranty than it’s competitors including Apple (sorry, not sorry) and I have a IPhone and IPad. The customer service is stellar, and I would recommend it to anyone.

I purchased this with my brand new Acer Predator gaming laptop knowing I cannot go wrong. GeekSquad is a great service to have because they will help you ship out your PC if it has any warranty issues to the manufacteurer and they will also fix stuff and replace parts if its out of the normal products warranty.

Have not used service yet, the person at the store said just bring it in if I have any problems.

The HP - OmniBook X - Copilot+ PC - 14" 2.2K Touch-Screen Laptop - Snapdragon X Elite - 16GB Memory - 1TB SDD - Meteor Silver- is a great laptop as to performance and excellent battery life. Only two down sides 1. the win11 24h2 Ver will not allow printers to be installed using their own drivers only use the installed ms driver. This means Label printer like from Dymolabel can not be installed as windows will not all its drivers to be inserted into the "list of printer drivers" need to select the printer driver for the physical printer; 2. must manually set the dpi in the printer setting to 600 as the default was 300, in order for bar coding to be printed so scanner can read it correctly. do not use co-pilot so not an issue it was missing.

I think that this was the best service I've ever received in this kind of transaction. My laptop had a catastrophic accident. Geeks managed to transfer all my data, even emails to their system and restore it to the new machine without a single issue. The repair was not possible but I was kept informed of what was happening, and able to make a choice of a new laptop in a reasonable time(30 days) I was given excellent support in making my decision -- good understanding of my needs, absolutely no hint of sexism or agism involved. I dealt with about 6 different Geeks and every one of them was helpful and supportive. Have already recommended the service to several people.

One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits. Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.