Customer Ratings & Reviews

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Services are great. Haven’t had an issue with geek squad.

They’re great i would highly recommend m, they’re Curtious and professional

Easily fixed my issue. And didn’t have to wait long at all.

I always but protection plan because stuff breaks and then you need another one

I only buy extended protection plans on items that I use heavily. Best Buy has never done me wrong.

Very professional and great service. This is a must for all equipment.

Excellent service, keeps me feeling safe and secure in my products.

I buy this protection because I go by the saying - I'd rather be safe than sorry!

Always good to have this service. You never know when you would need this.

I get guaranteed security for 2 years for a great low price. You can't beat that.

great plan for anything that happens to your device. love the accidental coverage.

The agents installed my TV and connected my other components

this protection is well worth the money-we had issues with a laptop -they replaced it after 3 tries to fix it

Worth the money to get the protection. Quick and easy to get the job done!

Always feel this is needed, we have a lot of tech in our fam

I have purchased in the past and felt like I needed to purchase this again.

Nothing like peace of mind. Everyday business this is a must

I trust Geek Squad with all my devices! This is a must have.

Added geek squad protection for my laptop. A great insurance for my device.