Customer Ratings & Reviews

They really tried to help over several days, but were unable to fix the problem and blamed the problem on the computer. Called my IT friend that then fixed the problem in less than 15 minutes.

I need to come in to use the Geek Squad service but my warranty has expired.

I’m very sad because my computer it took long time to get fix

For a young teen so wantes to be certain if any issues they would be handled

Never ever sign up for Geek squad. Took a "protected" computer to be serviced due to a power surge which was clearly covered. Waited a day to have a service apt, which didn't fix the problem. the next day returned for another fix on the same computer and were charged close to 100$ for repairs. the fee was charged due to being too beat down after 5 hours waiting to fight at the time. The next day a call was made to request a refund and the tech over the phone transfered me over and over and started making discusting noises on the line while on hold. I'm now asking for a full refund on the geek squad....horrible service!!!!!!

Not sure why the sales associate felt I really needed this add-on when I already had the Total Tech Service Agreement in place but I was in a hurry and paid extra for this. Sometimes your Best Buy is to take your time and consider just purchasing on-line so you have some time to think before pulling the "gotcha" trigger.

Never used it bought it with something else and when I returned I never used it

I hate that you really can't trust the products that you buy. So, you feel like you're forced to buy it

1 year accidental coverage for Microsoft laptop, The charging cable stripped and was replaced. but was replaced with a third party charger, not an original Microsoft laptop charger. does not stay in the port keep falling out. and it already broke. not sure if best buy will replace since warranty is up. have not been able to go to best buy due to Covid 19

wish it contained more discounts or products without having to pay additional

My plan expired four days ago, and Best Buy would not honor the fact that I paid $260 for it and didn't make a single claim in the two years I had coverage or even offer a discounted repair service.

Make sure that if you plan on getting coverage you get the one that covers EVERYTHING.

The protevtion plan works fine. N/a I havent needed to use my plan yet.

I have not used this service so far. Hope I do not have to use it. Took is for protection.

I’ve used geek squad a few times with my laptops and they have completely satisfied my needs.

Ease of mind from past Best Buy purchases. I know I can bring back with no questions asked.

It definitely gives you a sense of security although it's really not necessary if you can reasonably take care of your hardware.

I keep getting the runaround and transferred from one person to the next. I am told that the 3 year accidental geek squad protection plan does not cover accidental damage. What a crock. $300. Accidental plan that does not cover accidental damage???????

I had issues with my computer from the day of purchase and continue to have the same issues today. I received no help from the Geek Squad. All they would do is offer to send my laptop to the manufacturer (HP) for repair.

Have not utilize Geek Squad services so I cannot give a good or bad review