Customer Ratings & Reviews

Good to have, in the event something happens. Provides sense of security.

Not too happy with plan, when i purchased I was told I would get a replacement charger cord if needed (within the year ) just come into the store and they would replace it. low and behold when I tried to replace a damaged cord policy had changed and I had to call tech support Blah blah blah never received my replacement cord.

Once my cable company changed it's router, the Best Buy HP laptop's wifi no longer functioned. I paid a total of $104 for a year of Geek Squad help but GOT NONE. The one time I reached someone on the phone, I was told to contact HP. Here's a great tagline for Best Buy & their Weak Squad, "We Over Promise and Under Deliver."

I just prefer to buy the insurance protection elsewhere.

I haven't had to use the Geek Squad but thankful that I have the coverage.

I have not had to use this yet i will update later

Wow I called for assistance because my screen went black the Geek Squad guy asked if I had all my wires plugged in correctly on my laptop I then informed him again it was a laptop and only the power cord was plugged in kind of hard to reverse plug it if you understand. Then he wanted to know if my screen Was working after I just told him it was not. Wow! layoff the eggnog. Not happy at the moment.

The LENOVO laptop is an VERY good system. This is my second LENOVO laptop.

Always a gamble to get the Warrantys. Never know when buying something new.

The service is good but much too slow. They had my laptop for a week.

Product was representative of my requirements and met my satisfactions.

I am LIVID. They have been giving me the run around since BEFORE CHRISTMAS when this charger went out. It is now the beginning of FEBRUARY and still no charger in site. It shows the people at the local Geek Squad put in the order but alas, still no charger. SO I AM BASICALLY PAYING MONTHLY PAYMENTS ON A $1000 PAPER WEIGHT WITH A WORTHLESS $300 GEEK SQUAD WARRANTY THAT IS SUPPOSED TO COVER LITERALLY ALMOST ANYTHING. With Great Buyer's Remorse, Tom

Have not needed to us the GS yet, but if I do, glad i got the coverage.

So far I have not had to utilize the warranty so not sure how reliable.

I hope to use this as I've used in the past rarely.

Great service, geek squad always solve the problems

Too pricy compared to many other services. They will give you a refurbished device once you turn yours in, eventhough normally you would expect a new device for the money you are paying.

I had a chance to review already but I keep on buying the accidental protection for three or four devices now. At the end of the day it doesn't pay off. You pay 100 + 200 + or 300 + for them replacing your battery that if found in other stores is much cheaper than 100. Most of my experiences they either delay the device so warranty expires or fix and break other items, or don't fix issue.

This was not cheap but necessary when it comes to expensive electronics.

This protection gives me the peace of mind that I need for my computer.