Customer Ratings & Reviews

Glad to be part of getting accurate information from experienced and knowledgeable representatives. Having been a regular Best Buy customer we always have good experiences with product questions.

I have not used it but I know that it is excellent and incredible attention

I purchased for a laptop I ended up returning. Wished I purchased it on my other laptop that I dropped, that is less than 6 months old (bye bye $1k). Never used the service but Peace of mind does have a price apparently.

Not much to say, it’s a warranty. It does what it supposed to.

I have never had to use the Geek Squad for any of my purchases from Best Buy but I feel better safe than sorry, if something does happen to go wrong I know I have the best in the business to help with any issues if need be.

They help with any issues you have. Even if they cant help they can direct you to help

They helped me get my antivirus installed and made things easy.

I always get a protection plan doesn't matter what its for! Ive had this experience with my smart watch they eventually just gave me credit for what i paid and could use on something else

Haven't had to use it so far. I've used them in the past and they were very helpful

3 years Geek Squad Protection plan is so worth it! It's the only way to go when buying tech products and applications. This is what keeps us coming back to Best Buy!!!

Was the best helpful for my warranty, helped me choose between which I should get

Geek Squad rocks! Had issues navigating our new Samsung smart tv. Their techs talked us through operating the remote in terms we could understand!

This is an absolute must add-on for all high dollar buys. Best buy has the best plan for protection. They'll straight up replace it even if it a year old.

Very convenient to have when you know nothing about technology. Saves you money on repairs

This has worked in my favor for general wear & tear. Its replaced parts on the device that would have resulted in hundreds of dollars in repairs. Which would have resulted in a new PC.

I only get my computers from best buy so i get the geek squad protection. Im dangerous with electronics. Having 3 year protection is great because its last till i pretty get a new computer

The laptop is nice, easy to use, easy to work , I personally prefer it more than the other laptops, Hp is a good company

Excellent service laptop broke was approved for a new one. Went to the store, purchased a new one with no issues.- Nicole Palin

I cracked the screen on my laptop and took it to The Geek Squad the following day. They shipped it off to Kentucky and it was fixed. The whole process took about 10 days. If you can deal with the wait, it’sa good piece of insurance to have if you do not want to do the repair yourself.

So far I have not had to use it on this device, but I have used them in the past and have been very satisfied. It is one of those things where you hope you never need it, but nice to have just on case.