Customer Ratings & Reviews

Havent used it for this purchase but have for others. Money well spent

**Will update once the NEW computer I purchased is received ** A used computer was received today, I ordered a new one! I will not show a photo of the locked screen with the previous owners name, but the computer was purchased as a brand NEW one. There are still finger prints on the touch pad. Upon opening the shipping box I knew something was up when I was the Samsung seal was broken and the Best Buy inspected by tape was on the Samsung box. Then when opening up the computer it immediately turned on with the ladies name on the screen and I was locked out, plus the finger prints on the touch pad. I immediately called customer service and they assured me that they would be shipping out another computer and this would indeed be a BRAND NEW one. I will be shipping this used one back tomorrow. Updates to come. Please pay attention to your packages, some of us aren’t fortunate enough to live close enough to a Best Buy store and make in store purchases. We are at the mercy of the retailer and trust that they will be honest.

Great product for the price would recommend anyone getting it

I havent used them in a while but last time i did they got the job done

Good communication from the team, able to schedule appointment with no problems

Geeks squad was kind and patient. I went in to get my lap top fixed. They gave me a gift card instead because it couldn’t be fixed.

Great laptop! Solid build and easy to handle. A tad bit heavy.

Decent price knowing that I will be using this laptop everyday. Definitely read what it covers though.

i didnt need to use the protection but when spending so much money on an open box product its nice having the reassurance that they can help if needed

I thank God that the GeekSquad is there to help me with technical issues. I'm glad we made the investment to protect our computer.

I love this laptop! It runs smoothly, has plenty of storage space, and has incredible graphics. The only thing I'd change is that there isn't a little light to tell you that your caps lock is on.

Good accidental damage protection for an expensive new laptop. Surely hope that I never need this, but it is comforting to have the coverage there if I need it.

I was really glad i had adding warranty because the st pete geeks squad are great they helped me everytime with my labtops. and even help my kids learn the right way to use their laptop for school and how to care for them

I should of purchased the 5 year plan instead of 2 years.

Had to replace childs chromebook this time got the insurance. Great benefits

Always good to purchase Geek Squad protection, I’ve had it for 11 years and a satisfied customer, wouldn’t buy a laptop without it! Geek Squad employees are excellent!

Geek Squad is a great investment. I haven't needed to use them often, but the two times I did were good experiences.

If you're a student or a professional and you're going to spend a lot on a laptop or any expensive product I definitely recommend getting a protection plan.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.

I haven’t had to use this yet but once my warranty runs out I’ll be happy I choose an extra insurance for my work computer. I’ve previously used their services and they give a quick turn around and great customer service.