Customer Ratings & Reviews

To be honest I’ve always gotten their protection and probably continue no hassles

Super helpful for a terrible prior Geek Squad experience in which my computer came back to me broken. The rep that helped me ended up convincing me to get protection on my new laptop and was super helpful throughout it all.

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

I havent had to use this as of now but cant wait to se how it all plays out

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

Hey the Geek squad protection is really good. I got three years for $75 and it broke twice. Usually when I fix these issues it costs $100.

Very simple process. Staff is helpful in the trade in process.

Love having the security that purchasing the Geek Squad protection plan provides

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

Don't have to worry if anything happens to the computer. totally covered

Excellent Service by the geek squad team highly recommended

The agent put Webroot on my cellphone, so I would be able to continue to work.

Bought for daughter computer for school figured would be worth the money

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

Haven't used it yet but I know it'll come in handy! Customer service at Best buy is always excellent.

Haven't had to use it yet, but will help when issues occur.

Like any insurance, you really only feel like it was worth it if you actually damage your device and need to use it. I have purchased this before for my kids laptop and sure enough one day he dropped it and damaged the charging port in the corner. With the policy, it was completely fixed for free. Without it, I probably would have been out at least a couple hundred bucks. Had he not dropped it, the insurance would have been wasted money. In the long run, it is probably worth it if the device is for a younger person who is more likely to damage it.

Geek squad is my go to anytime there has been an issue with my devices. This service is always worth the money.

Always good to have extra protection on any small appliance

Great item.lllllllllllljjjjjjnhhggghhhhhhuuujnjhhhhhhhhhuuuuuuuuuuuuuuuu