Customer Ratings & Reviews

Happy to know extra protection if needed is so close. Added Price was good

I bought the GS service b/c I purchased a laptop. I appreciate making appointments online; though at times, there still is a wait in a queue at the store. Nonetheless, when it is my turn the techs are focused on me and my item. I find the GS knowledgable; they have helped me when most panicked.

This is worth it if you have any electronics that are over $1,000

2 times my son has broken his laptop. The 1st time they gave me my money back right away to make a new purchse since the moel was not available for replacement. The 2nd time they replaced the screen no questions asked. It took about 3 weeks to get it back but it's the crazy holiday season and my kid needed the time without it to learn to take better care of his electronics. Overall, happy mom here!

I am so glad I bought this coverage. The other day there was an incident involving a cat and a glass of beer. I was hoping that letting my laptop dry for a few days would be enough, but it wasn't. I'll be heading to my local store shortly to get my new laptop repaired.

Geek Squad is amazing! Always attentive and knowledgeable. I don't know what I would do without them! Totally worth the money!

The in-store reps were amazing and very helpful, but my overall Geek Squad service experience was frustrating. My laptop repair took much longer than expected, and I ended up having to contact corporate to get clear answers and updates. I appreciate the kindness and professionalism of the store team, but the process itself definitely needs improvement.

They are repsonsive with any questions that I may have.

It will help you in the tough time go for it It helped a lot

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

It's worked great. Having kids this is a must with your purchase. Repairs are fast and easy, no questions.

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

The best, I wish I would have known about this sooner, for my older laptop.

Geek squad is the best, I wouldn’t purchase an electrical Item without covering with the geek squad.

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

fixed computer quickly. Took out viruses. Got the rest of the year for more help.

good team, esssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

You have to love geek squad protection i love not to worry

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

Geek squad has been great. I am thankful that I purchased this.