Customer Ratings & Reviews

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

I have not had to utilize this protection plan, although it was purchased.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

They’re really nice and do a good job, they fixed what was wrong with my laptop

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

The Geek Squad installed items very fast and explained all very thoroughly.

Very wonderful always recommend they are fast to answer

Its worth it but also not worth it. If ur sure nothings going to happen to your computer than its worth it such as not drinks and such near it. And it sits its 1 place and u dont carry it around or rought it up not worth it but its worth it when somthing goes wrong so its hard to say for sure if its worth it. But its truly only worth it if somthing does go wrong. Its like a expensive gamble lol. Im going to be using them to fix somthing w On my laptop i judt bought here soon so ill update this review once that happens.

It's been worth price in the past for other purchases.

Easy to contact for all tech related things and issues

It’s been a wonderful protection program and every time I’ve had a problem, I’ve been able to get my laptop fixed

So far so good. Runs smooth. I’m not very computer friendly but I’ve managed to get through.

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.