Customer Ratings & Reviews

Though I didn't really need and use it, I'm glad I had the protection for just in case.

I got the three year deal when I bought my last computer. I buy all my electronics, tv, sound systems, computers, software, etc. from Best Buy because they always have the latest technology at a competitive price but service after the sale is key because I am not techy in any way. I just enjoy it. Geek Squad definitely is the key to Best Buy products working for you. If you need help setting something up, installing something, troubleshooting, etc. they are there ready to help you however you need it. Bringing Geek Squad inside the BEST BUY business model was genius. Sets BEST BUY apart from every other electronics store. Get the three year deal. You will never look back and renew it every chance you get.

Every time, I have trouble with software or don't know how to update my laptop, Regardless of the problem, maybe Geek Squad always has great customer service.

Luckily, I haven't had to use this protection yet, but having it gives me peace of mind just in case. The cost is worth the peace.

Great protects your computer from a lot amazing deal

I never buy electronics without investing in additional protection. The product protection is great for those unexpected mishaps. I have used it a few times with Best Buy, and I was so glad that I had it. I do advise that people pay attention to the value of the coverage offered. Though the protection may cover a certain amount of time, the coverage will not exceed a certain dollar amount. I reached the eligible dollar amount for repairs under my coverage prior to the end of my 2 year period and received a friendly email that the product was no longer covered under the protection plan. Considering that I had used it twice, I believe it was worth the money.

Always very pleasant and helpful. There is never a line.

Always helpful whenever I come in and fix any issues. Great if you’re a clumsy person like me.

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

Best Buy geek squad is the best guarantee that you imagine. Always my family get this option.

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.

I always get protection as a precaution for my children.

So, I gave a 4 star rating because the first unit I purchased had an issue with the motherboard. Luckily, I had purchased it during the holidays so it was an easy switch for a new model. The video card works best with an external monitor using a usb-c to hdmi cable. Purchased for $1099 with the 3 year warranty.

I have to admit I hope I don't have to use the service, but am relieved knowing the Geek Squad is available if the need arises.

Love the geek squad service. They are responsive when needed

Always worth the $. Great service and help for even the most fickle technology.

Very thorough and always available. No long wait time.

Great that they gave me a full credit towards a new computer. Unfortunate that they didn't credit me for the remaining 2 yrs of ext. warranty.

We haven’t needed any service calls with our new laptop, but I have been very happy with their service in the past. Very pleasant and helpful workers.

I needed to utilize this insurance due to a computer issue. Completely worth purchasing initially. Will be purchasing moving forward