Customer Ratings & Reviews

Best Buy geek squad is the best guarantee that you imagine. Always my family get this option.

I always get protection as a precaution for my children.

I have to admit I hope I don't have to use the service, but am relieved knowing the Geek Squad is available if the need arises.

Love the geek squad service. They are responsive when needed

I purchased the service to go along with anything if my granddaughter had problems with either setting up the computer or if something goes wrong I think it was something that everyone should consider when purchasing An electronic.

Always worth the $. Great service and help for even the most fickle technology.

We haven’t needed any service calls with our new laptop, but I have been very happy with their service in the past. Very pleasant and helpful workers.

I needed to utilize this insurance due to a computer issue. Completely worth purchasing initially. Will be purchasing moving forward

Great that they gave me a full credit towards a new computer. Unfortunate that they didn't credit me for the remaining 2 yrs of ext. warranty.

We noticed several small problems with the laptop we bought so we took it back to Best Buy! The Geek Squad member signed us up. We only had to wait 15 minutes for them to look at our problem laptop. The Geek Squad said that they would have another laptop sent out to us the next day! No questions asked! The 3 Year Accidental Geek Squad Protection Plan paid for itself the moment we talked to the Geek Squad about our problem Gaming Laptop! I would recommend them in a second!!!

Very thorough and always available. No long wait time.

I purchased the geek squad protection for my dad's laptop, and although we have not used it, I purchased it for this simply reason that I have always gotten it when I bought a camera and anytime there was an issue they helped resolve it.

Great service to have. Hoping that I do not need to use it but 4 years is a long time in an active household.

This protection company is so good! It list everything you have for your protection and it's top of the line!

Great addition for piece of mind, excellent service

If you are going to buy a laptop, especially a gaming machine or a laptop for school, always buy the 3 years extended warranty. I have had a great experience with the warranty part of my computer. I bought an MSI GE72VRF for use at school in my IT cybersecurity classes. Computer worked great for 3 months and then the video card went out. The Geek Squad was great, they look at my computer and determined that it was best just to give me a new one on the spot. Which has served me better, but I am actually about to go and take that one in too. So long story short, buy the warranty, it's good for you!

I haven’t needed Geek Squad because my son used to work as one.

Have used this in the past and a very good protection to have. Handles everything and makes sure your item is taken care of!best service compard to any olace else!

They explained to me everything with intent for me to understand. Very satisfied with the service.

they restarted my computer and did a few updates and that helped with my problem