Customer Ratings & Reviews

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Pleased and happy with the service provided!!!!!!!

we always get the plan when purchasing electronics

The Geek Squad is a great service. It is worth every penny and knowing my electronics are covered gives me a peace of mind.

this protection plan is great for my computer, and will cover everthing that might happen to it

The Geek Squad are so professional. The young man that waited on me was very nice.

This protection is very useful and one of my favorite protection.

I always purchase a protection plan for my electronics. Geek squad is the way to go.

Geek squad was very helpful and friendly. Good job

I have always loved Geek Squad protection. I get it for all of my electronics.

This is for the 2-year accidental Geek Squad Protection. Nice to have my device is covered.

I’m glad I purchased this warranty. It was hassle free to use. I recommend it.

you need this in order to have a device fixed, i highly recommend getitng it with your device purchase.

let me just say that the Geek Squad is the best they know what there doing Yes

I wouldn't buy a laptop without this GeekSquad protection. Professional and helpful.

I've had nothing but good experiences with the geek squad so far. I'm sure this experience is going to be the same.

They are so so helpful. Just take it to a best buy and drop it off

We purchased a plan in the event the electronics malfunction, so the product has held up

Protection plans is wonderful to have the honor it

Don't know yet, but other plans I have bought have been honored. I like how they keep track so I don't have to.