Customer Ratings & Reviews

This is a good plan to have for a laptop. I like the amount of coverage.

Purchased 3 year Geek Squad Plan with accident protection on 2/25/2019 with an online purchase in store pick up of a laptop. The computer was dropped once by my son which was a bottom case only replacement and a hard drive replacement. That was one repair. The other repair was a replacement of failed hard drive. Then was sent an email the plan was cancelled by Best Buy as the use of the plan exceeded the benefit amount. 6 months left on the plan!! At the time of purchase, the terms and conditions said if the entire computer needed replaced the plan would end. It never said after 2 repairs, much less 2 times of a hard drive! I was never provided a written copy of the terms and conditions being that it was an online purchase, but I had read it all prior to purchase! I trusted Best Buy when obviously I should not have!! Now, magically, no one can provide a copy of the terms and conditions and when trying to access it online for the date I purchased, it just won't open! I truly think this is a bait and switch sales tactic! If it's honest, where is the terms and conditions to back up their claim? Is this even legal?

Geek Squad was always very helpful! Costumer service was excellent!

Can't live without it, not only are kids clumsy but we adults are also.

geek squad service is appreciated but takes long time to reach

This protection is one of the best additions that I could've brought.

I have used geek squad for numerous years. Always friendly and helpful

They provide a great service your all of your electronic needs.

Fixed my laptop in a couple of days and installed security features.

Always good to have because you never know when you might need it.

Good to have as it comes in handy when computer messes up after 1-2 years

Good to know my prodcuts are covered for an additional 2 years

Relief knowing I have a safety net if something goes wrong.

Geek squad is great to work with. They're currently fixing my laptop

Essential Protection for your investment! Better to be covered!

what more do you need then if you might hav etrouble with your computer buy this geek squad protection to help out

Excellent Service in the store and on my Greek guys and girls

I love the Geek Squad. Quick and easy since I'm not computer literate. I

I always purchase these they've saved me many times in the past.

Pretty good, good piece of equipment, well made, would buy another