Customer Ratings & Reviews

the service coverage is for my open box laptop computer

I’m store the employees are top notch but having to send out to the facility for fixes definitely not !

We took our Lenovo Yoga 730 in to have the screen repaired as it was flickering on and off and sometimes not working at all. It took quite a while to repair but that's understandable because of the pandemic. The laptop was repaired and seemed to work fine. about 6 months later the screen flickered a couple times when powering on then worked ok. Just last week (10 months after repair) the screen will no longer turn on. Took to Geek Squad today to ask them to cover and we were told repairs are only guaranteed for 30 days. What's the point in buying the service and having something repaired? If a company doesn't back their work for more than 30 days it's pointless and a scam. Best Buy and Geek Squad should back their services more than a month.

They were very helpful. Got my computer working again.

The geek squad helped me choose the best for my needs

I haven’t had to use yet but I like the peace of mind.

It’s alright but I purchased this warranty for a laptop I wasn’t allowed to return. So it was money wasted.

Fortunately, I haven't had to use this service for my laptop. It'd be nice to get my money back once my term is over & the service is not used. I feel like it was a wasted expense.

Took a computer in to have it fixed the case broke the only thing I don't like is they don't fix it in store most things get sent out and it takes weeks. But it is better to have it fixed then have to buy a new one.

Very professional, werent able to fix the first laptop but got me my money back to buy another as store credit which was better than losing the money considering the laptop was only used 2 months.

Always get. I tend to break things by accident. Have fun

Laptop to be used to support travel photography. Less than a month after purchase screen connection is failing. With one week until travel, staff said with a smile, could not help and need minimum of two weeks. Suggested I buy second computer for trip. After years of buying computers (about 8) from Best Buy, service may force me to use another vendor instead.

I've yet to have to use any of their accidental protection plans. I hope and pray it lives up to its bargain if I have to use it. Time is almost up - but one never knows when one will need it.

We were disappointed to find out it didn't cover a lot of things. You have to pay a diagnostic fee to see what is wrong and if it is covered. Even if it IS something that falls under the protection plan, you still have to pay for the diagnostics. Sad! Did a good and quick job with repairs, but wouldn't spend the extra money on this again. I could buy a brand new computer for the cost of the plan plus the diagnostics. Maybe if it was a more expensive unit, it would be different.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice.

always ready to get your issue resolved and on time

My laptop was damaged but they couldn’t fix it. So I got a gift card to buy another one

Bestbuy has the best warranty, I always purchase a warranty for a piece of mind, it's simply just worth it, they'll replace if something happens directly. You don't have to contact the manufacturer.

Have not used the Accidental Protection. Needed Geek Squad assistance once since buying the Protection Plan; but the assistance needed was not covered by the Plan. The Plan has not benefitted me to date.