Customer Ratings & Reviews

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Purchased for my laptop. The in-store Geek Squad folks are nice enough, you can set an appointment, they will attempt to repair in store first which can be a fast turn around if your issue is fixable. If not, they send it off to a repair center...this is where it falls apart...I brought mine in for a bad microphone on my laptop and it is a 2 month turn around. The in store group said "HP used a low quality microphone that does not pickup human voices, only high pitched clicks and claps, and this is not a defect, just an engineering design flaw on HP's part". If we send it off, you will likely get the same answer and not a repair since HP used a poor quality microphone. If you are hard on your items and break them then this might be for you, but this was a waste of $350.00 for me to have purchased this. I am still going to send it off but will not have a work laptop for 2 months as result which is a big deal given what I do for work. Should have bought a MacBook.

This protection is a scam! My laptop broke, Geek Squad service failed to fix it, Best Buy refused to provide same model replacement, because it cost more now. I was issued the discounted price of the laptop back to store credit, that is not enough to buy same laptop in Best Buy now, and I lost $200 that I paid for 3 years of Geek Squad service!

I would not recommend using Geek Squad for electronic repairs. I paid extra for the protection plan and when I eventually had to use it, it was a nightmare. They kept my computer for over a month (though I was told it would take no more than 2 weeks total), could never get a straight answer from anyone on the status of my computer, and eventually ended up having to spend an hour on the phone with customer service to get them to give me an authorization code so that I could just get an exchange. It seemed like every time I talked to anyone in customer service they were just making up stories as to what was going on with my computer. I'll never pay for this service again.

I dropped my computer off for repair and it took a week to even ship to the repair facility. I have been trying to get an update after it was supposed to have been returned and no one can provide me an update. I have spent hours on with customer service and they claim that they can only escalate and it takes days to get a response...no one can call Geek Squad city for an update. We now have been without our computer for 4 weeks. I wish I did not purchase this and used a local vendor for repairs.

It took me 30 days, numerous phone calls, and much consternation to use this "Service". Softdrink was spilled on the keyboard and boom, no more laptop. The first person I talked to told me that because of COVID, they were not servicing Chromebooks, just "real" laptops. My experience went down from there. 30 days without the laptop top, uh, pretend? computer that is/was used for school. Extremely poor customer service.

I haven’t used geek squad because I tried to reach out and they said they couldn’t help me and now we are in quarantine and I don’t know what to do because my protection is running out soon

I purchased this as an insurance against any accidents to my lap top while I travel. After 2 years your computer probably is outdated but renewing may be ok if the value is in it still.

Had trouble returning an item to exchange for another one.

At this point at least 12 man hours have been spent attempting to get to the correct person to resolve how to even use a protection plan issue. As this letter is being typed, the other customer who had been on the phone with agents for nealry 45 minutes was transferred back to the start menu! A full week ago, we had gone through this before and were told a box to ship our laptop to the nearest store was being sent. It never arrived and agents looking at the account clearly do not see notes about it. The product (laptop) only worked for 2 weeks before it broke. It has been 2 weeks since then and this customer is still unable to get it repaired. We missed the deadline for a full refund, should have called sooner. We now have to drive 344 miles and cross a toll bridge for a repair. This will take at least 2 days of man hours on the customers end. Clearly, as customers, our time is worth negative money. We are loosing so much time and money dealing with this issue, that we have lost money by purchasing this plan. Please do not put yourself in this situation. If you do not live near a Best Buy, you can not use their repair plan.

I have not used the warranty yet. It is always good to have a warranty.

Descent but not worth it since I don’t have a need to use them that much at all.

Covered fixing laptop but not the part they fixed. Fixed lap top then couple months later same problem but no coverage for the part and laptop was out of warranty at that time

Needed it, but didn't want it. This crud costs as much as a refurbished one, I'd say. I mean, jeez. What's the point?! I don't remember how much exactly. But I do remember it being more than HALF of the product I was buying!

You have to pay an ADDITIONAL $100 for data backup when you use this [this should be included!!!]. I had to use this because my son's Dell died after 14 months. Yes, they refunded me, but the refund was for the original price and not the cost to replace the item at today's costs, plus you lose the $300 you paid for this warranty. It's still better than losing it all but I feel it could be much better.

I haven't used this, but it does give me some peace of mind since my original laptop that I purchased direct from HP was dead on arrival.

More expensive than needs to be and is very deceptive. Apparently you CAN extend the warranty on a laptop through the manufacturer (ie: HP, Dell)

Have not had to use this yet, but then do I want too? Kind of a gamble on the product if you don't purchase it so what does that say about our consumer confidence.

My geek squad service was good. The people were very friendly and helpful.