Customer Ratings & Reviews

It is a good option for a basic laptop. Good starter laptop

My credit card was just charged for $69.99 for this warranty. I did not give permission to renew or charge my credit card. This is not the first time I've gotten charges from the Geek Squad. I now have to dispute this charge with my credit card company.

My plan expired four days ago, and Best Buy would not honor the fact that I paid $260 for it and didn't make a single claim in the two years I had coverage or even offer a discounted repair service.

This pc desktop has multiple features to use as a pc desktop, tabletlet and touch screen.

Just didn’t need it as much as I thought I would and they could repair my MacBook

Don’t really need the protection plan for a year because it’s not worth it, but it maybe if you get the 3 year plan

Plan is useful only if you have any repairs. I had a bad experience with the Geek squad technical team for one of my repairs.

it's worth it if you have an issue within the 2 years but NOTE that they will NOT let you Add On coverage later

I expect more from a name like Geek Squad but over the years, this service has become less impressive. It's always such a mission to get anything done in a convenient or timely manner. The customer service is often abysmal and during the pandemic this was altogether useless. Unless you get a full new replacement, this a kind of a pain to bother with.

It's something good to have just in case something happened in the future your never know let see if it's is truly ensured wen you go to use is wen you know

Meh. My milkshake brings all the boys to the yard.

Thank fully haven't had to use the protection. Bought as an insurance policy. I know from past experiences that the Geek Squad support and packages are hit or miss...

While I never had any issues during my first year as a GeekSquad customer I expected to be able to renew the service. Unfortunately I was not and now may have to pay out of pocket for technical issues with the computer I bought the service plan for in the first place.

This plan doesn’t cover didly squat! I literally made a recent purchased an HP laptop and figured that I would be covered for software/hardware unforeseen warehouse issues. I made the purchase 9/6/21 for classes. I literally downloaded zoom and windows and the microphone is faulty after multiple updates. Following bringing the device in store I was told I would have to pay an additional $200+ to fix a possible software issue that may require a hard reset which may/may not work. Really!?! I just purchased this device, paid for a warranty and y’all want more money? What in the world is the so-called warranty for. That said, this is the 3rd computer I’ve purchased from BB Clw, other 2 devices no issues. No manager support or customer loyalty. Warranty is as good as monopoly money.

Worked ok for when i needed it. Good investment. ssok.

Always good to make sure you get INS. but i wish they were included sometimes over a certain amount spent. Sure I'm not the only one who thinks it.

Good service, the only downside is that we have to send the computer back to the repair facility - 3 weeks without it

When purchased I was led to believe that my laptop was fully covered. However does not covered problems caused by software

Sent the unit back due to a defective power button. Wasn't interested in using this; it wasn't all that great.

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.