Customer Ratings & Reviews

Have not utilize Geek Squad services so I cannot give a good or bad review

I have not used this service so far. Hope I do not have to use it. Took is for protection.

Ease of mind from past Best Buy purchases. I know I can bring back with no questions asked.

I’ve used geek squad a few times with my laptops and they have completely satisfied my needs.

I had issues with my computer from the day of purchase and continue to have the same issues today. I received no help from the Geek Squad. All they would do is offer to send my laptop to the manufacturer (HP) for repair.

Protecting a device can be quite expensive. Should have free protection

I keep getting the runaround and transferred from one person to the next. I am told that the 3 year accidental geek squad protection plan does not cover accidental damage. What a crock. $300. Accidental plan that does not cover accidental damage???????

This was on our bill & we didnt even know we were purchasing until we arrived home

Accident protection should not be expensive. Should be more economical

The Geek Squad person was a great up to install my new computer and walk me through new apps.

Make sure that if you plan on getting coverage you get the one that covers EVERYTHING.

Biggest waste of money and Buyer beware. Purchased coverage for a chromebook. The chromebook fell off a desk and broke the hinge. The display works. Now they are asking me to pay additional $ 395.17 to replace the lcd display. The display worked fine when I turned it over to them. I have been on the phone well over 1.5 hours. The warranty only covers to a specific amount. I purchased the 2-Year Accidental Geek Squad Protection. They do not honor their own statement " If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens."

Easy to install Works good recommend to anyone needing bigger screen

In home service option is great but I got 3yrs of accidental coverage total protection from HP for less than the one year with Geek Squad. I sincerely feel Best Buy loses major points on their value pricing when u add in warranty cost. Often times their warranty cost place the total price 15% above competitors

It definitely gives you a sense of security although it's really not necessary if you can reasonably take care of your hardware.

Item is alright. I wouldn't not suggest it or wouldn't stiffest it.

I guess it was work buying, it was purchased for my Grandson. Do not know if he ever used.

Seems to not know how to help over the phone. But in person interaction seems better.

I hope they are able to help when needed. The plan is costly. I have no used them yet.

Never used it, so it was worthless to me, but I suppose if I needed it, it would be great to have.