Customer Ratings & Reviews

Haven't used it yet but gives me a piece of mind incase something goes wrong

Tried to get my laptop fixed under warranty. No one on-site was available to fix it. Have to wait 2-3 days for a software reset.

Product is awful. It has been returned three time (counting this one). Repair lasted less than 2 weeks. It takes 2 weeks to get an appointment with the geek squad and another 8 weeks or more out for repair. I am demanding a replacement this time as the product has been broken and out for repair 90% of the time since we purchased it. It is a lemon. An the protection service leaves much to be desired.

It covers 1 replacement from Accidental Handling. That's the only reason I got it because the manufacturer doesn't do this.

Had the worst experience with geek squad never again

Haven't had to use this protection yet. Hopefully it will be worth the money paid.

Long waits for service but worth it if your device has a catastrophic failure.

Got the 3 year plan since that is generally the lifetime of a computer.

Was purchased under false guise that it would protect everything, not just hardware, but the equivalent of a full bumper to bumper warranty. When computer stopped working, I was advised that it was a software issue and it wasn't covered under the protection I bought.

I don't remember what I got this for. I didn't use it.

My computer screen cracked. took it in for repair. all good a month later battery started giving issues. took i in for repair they told me they could not repair it i need to make an appointment even thought i made the purchase on line. So they could assist me went to the store waited 30 minutes after my appointment time for them only to give me a gift card and told me to go pick something out. So they updated version is more $$$ plus i have to pay another the 199 for more protection. on the new device. They no how to get you.

These guys are terrible! Took my son’s laptop in 1st week of December, they told us they we keep us updated. I have t call every second week to ask for an update, every time I did call, I am on hold for 30 to 45 mins. Today is the 21 of January, 2021. I called again for an update and was old they emailed me on the 9th to come in for an instore credit because they can’t fix the laptop. The only email I got on the 9th was to tell me that they are still working on my son’s laptop! Worst customer service!!

Do not buy this extra plan as it is a waste of money. If you buy this plus the Total Tech Support they do not tell you that once you bring your brand new device back to the store for repairs, that they deduct the cost of the repair from the plan. As always happens, the deduction will occur before the time on the plan runs out. So you are stuck having to buy items from another store to bring to them to fix the device they sold you. So disappointing. Never again.

Had to get it with kids in the house. Haven’t had to use it yet

The first computer broke this is the second one so we had no choice to buy the assistance

the agent add the protection to my Laptop and i Have been renew it for the past three years

We sent our Chromebook out to be repaired, but they sent it back not working, and missing screws. We sent it out a second time and they fixed it. The third time we tried to have it fixed, they said there was nothing wrong with the computer. We finally got them to take the computer to fix it and now they are saying that it is not covered by the protection plan, even though it does not expire until July of 2025. I am very disappointed with this service and would not recommend it.

I hope I never need it. But it is very expensive to repair a computer screen.

the geek squad black tie protection is better than most of the brand service and more convenient to redeem.

I hope they'll be there for me when I need them. Had previous repairs not work so well...