Customer Ratings & Reviews

I've had my computer in three times for the same problem with the sound, and it still doesn't work. It's been an issue since I purchased my computer last year. I've talked with some really knowledgeable and courteous tech staff, but they don't seem to coordinate well with each other. The last time I came in, they did the very same work they'd done the time before expecting a different result, though I've had LONG talks with them each time.

I bought this very expensive HP laptop, over 2k, for whatever reason the charger stopped going into the laptop so I had to take it to Geek Squad to get repaired. I rarely use this laptop, doesn't even leave my office. Got the repair done several months ago, I go to plug my laptop in, and I have the same problem.

I haven’t used the service but it’s an extra that I enjoy.

Good warranty, wish it could've been for another year at that price though.

I had an issue with the laptop I purchased, I 2as told by Geek Squad they could ship my laptop out which could mean a 6-8 week return or replacement. But the plan did not include them fixing it in store, that it would be an additional charge.

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Haven't needed to use this yet... I will know if it's good once I use it.

some times seems you have to wait in a long line, wish they had more workers! over all satisfied with our geek squad.

This was simply a purchase with not much of an explanation

Charged me to connect my Chrome book to my computer and never was reimbursed.

Thankfully I was able to review Geek Squad once again and the service hasn't gotten better. Staff at some places are knowledgeable but they either don't want to communicate or take the time to explain. I don't like that in most cases you have to send out the device; then what is the point of having Geek Squad at BestBuy. So the review is for the protection and man, it's bad, not worth it. I didn't even learn my lesson, because they sell it to you making you think that it's going to be better.

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HP has the same thing with added protection for theft and it's less expensive

Yes, I had the date wrong when this plan expired. BUT, Best Buy or GS was suppose to email me when the plan was about to expire. It expired 6 weeks ago. I go to my account to set up a repair and find out. They want to charge me $199 for a troubleshoot appointment! That's more then the plan! I wanted to extend the plan. I know its the webcam so I ask for a ball park of replacing webcam. They don't have a price list. So I have to pay $199 for them to tell me what I already know is wrong and then they can quote a price to fix. I have bought 2 laptops in 1 year from them and now I regret it.

Kinda expensive for what it covers. Only got it because it's better than not having it.

I hope to never find out if it really a good product, I am usually good at not breaking things, but you never know

Since I bought my divice I don't have any problems so I don't have nothing to write.

Typical extended warranty protection. I haven't had to use it yet.

Don't trust Geek Squad, but always get the warranty.

Don't trust Geek Squad, but always get the warranty.