Customer Ratings & Reviews

Not sure how good they are haven't had to use them yet

Have not needed to use yet, and i hope that i never will

Gives peace of mind that ones laptop is protected.

It's ok never had to call them.xxxxxxxxxxxxxxxxxxx

We'll see how this pans out. Haven't had to use it thankfully.

This is a good thing to have, just in case. Never needed to use it though

I always purchase a pro plan to have my items replace incase they brake

Very expensive accidental insurance is, but I guess necessary

Online account why we can’t review our 2yr protection plan receipt

Never had to use it umyet but glad its available for protection

The Geek Squad has changed how they repair and/replace the items purchased. They repaired one of my items then gave me a price after repair. They didn’t give me an option. This is not correct.

IT is my job. So, I do not add this but I do recommend it to others.

If your laptoo needs repair it wilk take about 2 weeks. And if it needs replacement they credit cost of device but not the extra insurance. You have to pay again on the new device for the insurance.

You kinda have to buy it. Otherwise, you will be out the purchease price

Have never had an occasion to use Geek Squad service.

Insurance is worthless. They don't actually fix anything. I sent in my laptop. They told me that they had to change a part so that's why it was taking them 2 weeks. I got it back and it was the same. They also didn't fix the exterior which is covered and I asked them to do it so who y'all playing? Don't get the insurance. Don't get an HP. Don't shop at BestBuy. I've always had problems with their insurance. THought it would be different for how expensive it is.

Never used the protection, so I'm sort of feeling like I wasted money.

When I purchased this item I was told the protection for this item would be for TWO YEARS. Never was it mentioned that if you actually have to use the protection that it would then no longer be available after one use.

Very unhappy with this service. I can't say it's never useful--I once had a laptop that was able to be replaced after a roommate spilled all over it and fried it. However, with this current protection on my [problematic] laptop, I have found it to be useless. My laptop was overheating and they charged me $80 because they had to ship it out to be fixed. Sure I didn't pay for the parts, but the whole point is to have this protection to save money. On top of that, they did nothing for the crappy wireless card.

Once my cable company changed it's router, the Best Buy HP laptop's wifi no longer functioned. I paid a total of $104 for a year of Geek Squad help but GOT NONE. The one time I reached someone on the phone, I was told to contact HP. Here's a great tagline for Best Buy & their Weak Squad, "We Over Promise and Under Deliver."