Customer Ratings & Reviews

Warranty definitely comes in handy because things happen

Geek squad is a little slow but they eventually are good

I am not sure since I have not used this yet but I am sure it’s great

My plan was purchased with the BestBuy credit card and they automatically renewed the following year although I purchased a two year plan. This was donewithout my knowledge. I objected and asked for the the renewal to be canceled and they did not do so automatically. And the action resulted in interest and past due charges on the card. I called the follow month when I saw the charges and Bestbuy prorated the charge and refused to refund the total charge.

Some of the people are helpfu l other are not.

Lets see if they cover my accident................

Don't know its on the laptop the exwife got to keep yay

I bought this computer in 2017 the Dell Inspiron 8 GB bought a double two year warranty that’s four years I’ve only had this computer for two years and it is no longer working it’s broken and I took her to the geek squad for them to look at it because I had it under warranty and they told me that they could not fix it which is irritating because I bought it from Best Buy personally had a checked out at the geek squad when we was paid for in 2017 they refused to fix my computer because I only had one warranty when I paid for teal it’s on my Best Buy account it shows that I bought two warranties for the same computer. I really would like for someone to try to fix my computer because I had to warn Tb Summer for four years so I would like to have a refund for the second warranty

I haven't had to use it, but it's nice to have just in case I need it.

This Bluetooth mouse is good, but for the extra money I paid the battery life should last longer.

Seems to be working OK hopefully the warranty will be OK

The agent mounted my TV and did the basic set up with the remote.

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incredibly difficult to get any information. waiting 3 weeks for an update on a repair (tracker status remains 'assigned to an agent' with no updates). only when i call to inquire am i told the laptop is irreparable and that i will get a store credit. but NO ONE is able to verify the amount of said credit. after an hour on the phone with 6 different "agents" am still completely in the dark about the status of my 'geek squad service'. $260 for crap service!

PURCHASED A LENOVO LAPTOP 12/20/20. CHARGING JACK WAS DEFECTIVE 1/15/22 & I PURCHASED A 3 YEAR ACCIDENTAL GEEK PROTECTION. RETURNED PRODUCT IN PERSON TO BEST BUY MONTGOMERYVILLE, PA, MARCH 2022. GIRL SAID MY GEEK PROTECTION RAN OUT AND I PAID $84 FOR 3 YEARS! I WILL NEVER PURCHASE A LENOVO AGAIN & NEVER FROM BEST BUY. 3 YEAR GEEK WARRANTY IS A TOTAL WASTE OF MONEY, PURCHASED A HP @STAPLES THIS WEEK & THREW AWAY LENOVO GARBAGE. I WILL NEVER RETURN TO BEST BUY EITHER. 3 YEAR ACCIDENTAL IS RIDICULOUS!!

With covid geek hasnt been use Hopefully my computer won’t mess up

Telephone geek squad the ABSOLUTE WORST EVER I would like to speak to someone regarding my terrible experience. I e already talked to TWO managers who were completely unable to help me. Please allow me to speak to someone helpful and knowledgeable

The agents told me they have to take my laptop for two weeks to get it fixed, because it is on warranty. I cannot afford to not have my laptop for two weeks, i need it for my college courses

Hopefully this is good I have not used it yet Time will tell

I was so disappointed with this protection for my cell phone. It was costing me less money than Sprint at the time.when I took it in a couple of times cuz my cell phone was giving me problems The geek squad have no clue how to fix it and told me I needed to take it to a third party. What a waste of money for having this plant protection. Please do not buy