Customer Ratings & Reviews

I attempted to use this service at the Waynesville NC store...I was informed they only had 20 minutes till their next appointment they couldn't see me till next week. I showed up for my appointment (a 30 minute drive) and they were flippant with me because their guy had not showed up. They did not call me to cancel... they did not reschedule...nothing. So now i not on my have a broken laptop...i also have a worthless warranty i paid extra for. HOW DO I GET A REFUND??

Always good to have protection in the event something goes wrong.

Processed a claim, was told I’d receive store credit because the laptop was unable to be repaired. Store credit never mailed to me, local store refuses to assist, says I have to call customer service, have called customer service twice (currently on hold for two hours right now) with no assistance other than creating a case number & saying last week I’d receive a return call within 24 hours. It’s been seven days & here I am on hold again. Keep getting told I need to speak with Geek Squad but no one can seem to transfer me to them.

We have been lucky, we never needed to call the Geek Squad, but we felt happy/secure that we had this. They did an ok job installing the TV but my wife had to remind them how to install the sound bar. kinda weird that they didn't know.

You buy (in our case 2 service plans) and get an email saying for your protection you must sign in and set up an account. You sign in and you get "We're sorry Geek Squad plan and service information is currently unavailable" . What's up? Really? I think I should have gone with the vendor service agreement it might be better. Of course it's all about the small print! I'm wondering if the service plan will be available after some date I'm suppose to do something and don't.

Haven't had to use it yet but nice to know I have it

Never used but glad we purchased for just in case instances

The protection and coverage is good but price is expensive.

They were very helpful. Helped with all my needs. Thanks.

I bought it along with my laptop. It is somewhat expensive.

I bought this and it shows on the website I purchased in the store but it didn't link anywhere else or show a receipt so they said they wouldn't cover my laptop breaking. I even have a purchase from my bank for the amount of 192 for the laptop coverage and still will not accept it.

Good people and very friendly and trained. Thanks

I'm sure the coverage is good, but what really angered me was they couldn't tell me how much it'd cost until I was ringing up my purchase. I know of protection plans from 2 other places that are $100-$130 for 3 yrs. This one was $230!

I'm sure the coverage is good, but what really angered me was they couldn't tell me how much it'd cost until I was ringing up my purchase. I know of protection plans from 2 other places that are $100-$130 for 3 yrs. This one was $250!

This product is necessary for the type of items I have

nothing like having protection for your purchases.

nothing like having protection for your purchases.

Can't say if it was a waste of money or not. Gave me piece of mind though.

never had to use, was glad i purchased just in case.

Called to get help with internet connection but I knew it wasn’t my internet. Tech had me to go in and forget my internet and then go back and reconnect. Then he told me to call 1800 tech number because they may have more info to help me. SMH.