Customer Ratings & Reviews

Ok but for 600 for 3 years it’s pricey.. and they said it don’t cover diagnostics

I had a recall on the power cord I went to 3 store Each tech said it was nothing that they see nothing wrong

Save your money and just say no. Odds are you won't use this coverage or if you do it won't cover what you need it for. I was told they will have to send the chromebook out which take 3-4 weeks. If they can fix it they will. If not they will charge me a $40 shipping fee. I can just as easily take it to a computer store and pay them $50 to fix the issue next day. Stores make a killing off of warranties we never use or they never honor. I'm sure I see a class action law suit in their near future. Of course now it's out of warranty.

Do not buy warranty from Geek squad, heavily inflated prices and turn around takes forever. For most manufacturers you can order extended warranty from them and have them fix your device on-site. I returned my warranty and paid for the longer, more coverage manufacturer coverage that was cheaper.

We're on our third trip with a bad laptop. The first time they sent us home to re-install Windows. That didn't work. The second time they sent it off to repair and the motherboard was replaced. That only worked for a couple of weeks. Now we're headed back but the warranty expired in the time between the last non-repair and now. Here's hoping that they'll just refund it and be done. This was a waste of time and money.

The old geek squad protection plan was better it including accidental this one no longer does not impressed

My purchase date was July 26 2017, I brought my laptop in on July 26 2018, simply because of my busy schedule . The laptop had never worked right . It was always freezing and couldn't communicate with my home network via -wifi. Then the hard drive crashed, I was told my Protection plan expired at midnight 11.59 on July 25 2018. SCAM. Besides why does the protection plan and the manufacturer's warranty run concurrently. BIG TIME SCAM! Beware of these dates when you pay for these warranties

Very confusing as to what is covered. Make sure to get a detail explanation as to what your are buying.

It takes forever to load. Going to take it to the geek squad to see if they can figure out why. I only used it a couple of times

Purchased this plan for a reconditioned laptop. Upon taking it in for repair, was told the parts may not even be available. When I asked to exchange the laptop for a new one, was told it needed to be sent out first to prove that parts were unavailable. Turnaround time may be up to two months! Now my child is without a device for virtual learning.

I felt tricked into buying this service after Geek Squad deleted background report that would generate where the malware populated, as if they knew it might show Best Buy free product as the culprit

Was tossed around to 5 different people on phone to see if they woould honor my protection plan that recently expired this week. Could not get an answer! even the clerk at the best buystore for geek squad could not help me get an answer. Waste of time and waste of money- horrible customer service.

Device needed to be replaced. No help from Geek Squad ended up going through the manufacturer.

Never used it. I guess I was told I needed it. But found out later Chrome Books dont get virus ect. Next time I will need to ask more questions.

Repair that was completed in past did not fix the issue with charging.

Absolutely horrible experiences with trying to get the warranty honored and dealing with all the loop holes. It took about 2 months to get them to finally replace my laptop. I had asked for one 2/3 the price of the one they finally gave me.

Only worked for a little while not very happy with it. The reviews I read were great I got it and it worked good and a couple game updates and it keeps freezing.

Touch screen cracked while in padded case. I told by greek squad tech over the phone that wasn't covered by the accidental protection. I would have to pay to have screen switched and they only offered 3 month warranty. It was cheaper to buy a new computer

Geek Squad did everything they could do to "scare" me into letting them upgrade the computer. Was able to upgrade the PC to Windows 10 Creator myself with no issues.

A little bit pricy on the price and it takes to long for the service before it can fixed. Geek should improved their service schedule.