Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11825 reviews
(11,825 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest waste of money. Have to jump through so many hoops to get your computer looked at. I would have extended the manufacturers warranty if I knew how bad their's was.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when appointments are not readily available. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor service by Geek Squad in College Station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad in college station are the worse. Very unprofessional and mean. It’s a waste of money to invest for their service unless you go to a location in nearby cities don’t purchase their service. There’s always waiting time even though you schedule an appointment!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have it, bought it, never used it. Probably could have used it. just never did. Just didnt.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolute beast at running stuff, however it constantly locks up, overheats if shut, keyboard overheats, has wifi issues, fingerprint sensor issues and much more
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Took much longer than I was promised.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service doesn't cover hardware so it is essentially worthless.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Buyer beware and ask questions before purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What they don't tell you is tgat if you bought your purchase a year ago and it needs replacement they only give you credit at the rate you paid for it. Not to actually replace it. So now a computer that cost me $200 is now $320. Sucks and not what i thought it would be.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't really need it...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think if you pay a pretty penny for a device it will last. And you should not get or need insurance unless you are in a hazardous surrounding. To say the least...get Fitbit it suits your conscious otherwise we upgrade our devices so much these days why should it matter seriously
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Being Cautious
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased extra protection, cause my broke his last chrome book
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
I guess geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never needed the product so not sure how to review something I never needed and also was never offered geek squad protection on the $1,000 TV that I purchased
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad Coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't cover the basics for laptops waste of money
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just say no to Geek Squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad always found a reason not to fix my computer. It happened to me twice. I will never buy another warranty with them.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
WhereDidItGo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called to use it 3-days after buying my computer and I was told I have no plan.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
gg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is alright. I wouldn't not suggest it or wouldn't stiffest it.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Katscomputer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use it yet. But if and when I do, I’m sure it will be up to standards.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop when it worked. Couple years into battery just died. Geek Squad replaced and now it still dies and the protection is over. Still didnt get fixed and they fix them once
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protecton plan is a joke! $79 to ship it to fix?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased plan hoping to never need it. Well the screen broke. They want $79 to ship it to be fixed! What was the point of the plan? Zero stars if i could.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided not to get this protection and cancelled; therefore, I cannot review.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good ..............................................
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Don’t waste ur money. Go thru warranty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad didn’t even want to help me when I brought my computer in and told me that they couldn’t do anything because I bought a cheap computer ! Literally DONT WASTE YOUR MONEY.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
BAAADASUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY HORRIBLE CUSTOMER SERVICE, DO NOT USE THESE PEOPLE!!!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend